ITM Teller

Job Details

Job Location:

Corporate - Gainesville, TX 76240

Position Type:
Full Time Join Our First State Bank Family!

First State Banks mission is to treat the community as our home, customers as our neighbors, employees as our family, and by so doing, create value for our shareholders. Our Core Values are:
Genuinely Care, Trust, Relentless Improvement and Accountability. All FSB employees perform their daily job responsibilities following these guiding principles in all aspects.

• Growth Opportunities
• Employer Paid Employee Health Insurance
• Vision, Dental and Other Great Benefits
• 401K and Employee Stock Ownership Match Options
• Paid Time Off
• Paid Federal Holidays

Responsible for teller transactions processed through the ITM, cross-selling bank products/services and resolving customer service issues. Process transactions with accuracy and efficiency while delivering an overall professional customer service experience

• Process transactions for and assist customers using interactive teller machines (ITMs); reviewing checks deposited at ITMs to determine authenticity and hold placement; balancing ITM transaction batches and sending the files to be uploaded;
• Processing and approving mobile deposits; reviewing checks deposited to determine authenticity and hold placement; creating and maintaining users in mobile deposit database;
• Processing mail deposits/payments; reconciling various teller accounts; placing service calls for branch equipment; collecting and approving required forms from tellers; filling supply orders for branches;
• Collaborating with other departments to create reports required for compliance; assist supervisor and department lead with special projects as requested;

• Customer and Personal Service -- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Above average performance of these skills is preferable.
• If hired for a bilingual position Must be proficient in both English and Spanish language.
• Excellent attention to detail.

Other duties as assigned.

This job description is subject to change at any time.