Customer Service MRO Lead

Customer Service MRO Lead Job details General information Entity

Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets.

Safran was ranked second in the Aerospace & Defense sector in TIME magazine's "World's Best Companies 2025" ranking.

With more than one million seats installed across the fleets of the world's leading airlines, Safran Seats is one of the global leaders in passenger, crew, aircraft and helicopter seating, delivering innovative, high value-added solutions.

Programs / Customer Relations

Sales / marketing
- Sales administrator

Customer Service MRO Lead

Permanent

Employees / Staff

Full-time

A glimpse at the job:

HERE, WE CRAFT EXCELLENCE TOGETHER. At Safran, we believe in sustainable career journeys, collaboration as a cornerstone of innovation, and the freedom to explore diverse career paths. As a Customer Service Representative, you'll contribute to meaningful projects that shape the future of aerospace.

Objective:

The Customer Service MRO Lead will be responsible for managing customer facing commercial and administrative activities, as well as, serve as the primary customer interface, order management, quotation, delivery commitment and customer communications for their assigned accounts. In addition to these activities, they will be expected to drive process improvement, digital transformation and business projects related to the Customer Service role.

This position has no direct supervisor responsibility.

Main Function Responsibilities:

List the current duties and responsibilities each which account for more than 5-10% of the incumbent's time or are critical to the successful performance of the job

• Process customer orders
• Prepare quotations
• Maintain customer order books
• Point of contact for assigned accounts
• Support accounting for cash collection when necessary.

• Coordinate with Planning, Purchasing, Operations, Quality and Finance teams on customer orders
• Monitor Delivery risks
• Support corrective actions and customer focused solutions

• Lead customer satisfaction initiatives.
• Standardize processes across all CSRs.
• Implement digital tools, which could include ERP, Power BI, automation and/or AI solutions.
• Develop business metrics and dashboards
• Support implementation of new MRO service offerings.

• Associate Degree in Business, Logistics, Supply Chain, Aviation Management or related field is required; or three (3) years of experience supporting sales, marketing or customer relations
• Bachelor's Degree in Business, Logistics, Supploy Chain, Aviation Management or related field is preferred.

• Minimum five (5) years of customer service, sales administration, supply chain, repair operations, or related experience. Aerospace or MRO experience preferred.

• Customer service expertise.
• ERP/MRP experience
• Project Leadership
• Analytical Skills
• Adcanced Microsoft Office proficiency with Power BI and digital…