Student Success Coach - Advising and Completion

This position provides comprehensive academic advising and student support aimed at promoting retention, success, and goal attainment. The Success Coach meets with students through in-person, phone, and virtual formats to discuss registration, academic progress, and long-term transfer or career goals, using a coaching approach that fosters a growth mindset. The role includes managing student communications, responding to faculty early alerts for at-risk students, and collaborating with program chairs to ensure students understand program requirements and stay on track for graduation.

Success Coaches also connect students to key campus resources-such as counseling, tutoring, financial aid, and career services-and support specialized populations, including students on academic suspension by developing personalized recovery plans. In addition, Success Coaches contribute to targeted teams (e.g., transfer, change of major, academic recovery, early alerts) and participate in committees, professional development, and ongoing training to enhance student support services.

Responsibilities and Duties:

* Meet with students in different formats (in-person, phone or virtual) to go over registration, current goals, and future transfer/employment goals and increasing student retention through transformational student coaching sessions. Encouraging student success by mentoring students with methods and strategies designed to promote growth mindset

* Organizes and responds to student emails and text messages through our departmental and personal inboxes to assist with registration, change of major, withdrawals, connecting them to their assigned advisors for appointments in order to maintain enrollment and connections with our students.

* Responding to Early Alerts from faculty regarding students at risk

* Connects with each program chair and communicating, gathering information and making sure our students are aware of the academic program requirements to ensure they are successful and can apply & graduate from NCTC.

* Different advisors work in different internal groups such the Transfer Team, the Change of Major Team, Academic Recovery Team, Early Alerts Team

* Connects students to internal resources that assist them in reaching their goals such as counseling, tutoring, Office for Students with Disabilities, TRIO, the Career Center, the Completion Center, and Financial Aid.

* Connecting with students on academic suspension, reviewing academic history, and providing holistic plan of action for academic recovery.

* Serve on internal committee(s) and participate in professional development and staff training.

* Other duties as assigned. Responsibilities and duties may change based on the needs of the department and the institution.