Engineering Systems Specialist

Position: Engineering Systems Specialist 4
As a member of the Safran Seats business, you play a major role in teamwork that provides over one million seats to major airlines worldwide.

Our commitment to superior quality, comfort and innovation ensure that you can take pride in doing meaningful work that supports the needs of passengers and crews alike.

No matter your role, you connect and collaborate with your fellow team members to bring state-of-the-art, high value-added solutions to market. Because we are one of the few original equipment manufacturers (OEMs) to offer an all-inclusive range of passenger seats for commercial aircraft, you'll do impressive work that supports passengers in a variety of seating options, from economy to first class.

1. Occupational Summary (Position Objective & Authorities)

Objective:
The primary objective(s) of the Engineering Systems Specialist 4 will be to assist team members with the use of CAD/PLM Software (Pro-Engineer, CATIA, and/or other CAD system), provide product improvements and support, troubleshoot advanced engineering software challenges, and provide written documentation for the support team.

Responsible for managing technical support cases for multiple clients and assist in the resolution of technical, business and logical software issues. The individual will also be expected to identify and document software issues and collaborate with the Engineering team to achieve resolution. The candidate will provide innovative technical solutions and system improvements for the use of CAD/PLM software. Additionally, this person will build and maintain strong client relationships.

This position will work under minimal supervision.

2. Essential Functions (Duties and Responsibilities)
A) Troubleshoot and quickly diagnose CAD and PLM software issues.
B) Interface with the customer staff.
C) Work with a diverse group of customers with varying skills and different job functions.
D) Report task status and implement recovery plans as needed.
E) Provide direction, technical oversight, and support internal customers on current and future CAD and PLM system processes.
F) Create customization and automation for CATIA and/or Pro/E software.
G) Develop and train users with skills necessary to support projects and department/company goals.
H) Maintain CAD and PLM environments including databases, settings, reference data, and user accounts.
I) Manage CAE software for engineering analysis including installations and support.
J) Manage CAM software (NC programming) including installations and support (EdgeCAM, Master

CAM, or similar program desired.)