Collections Specialist

• E:
  Excellence

Full Time / Part Time: Full Time

FLSA Classification: Non-Exempt

Business Unit: Collections

Reports to: Accounts Receivable Director

Travel Requirement: No

As a Collections Specialist, you will play a crucial role in ensuring the timely collection of outstanding debts owed to the company. Your primary responsibility will be to manage a portfolio of accounts, reaching out to customers who have overdue payments and working to secure payment arrangements. You will employ a combination of communication skills, negotiation tactics, and problem-solving abilities to resolve outstanding balances while maintaining positive relationships with clients.

This role demands a keen attention to detail, excellent organizational skills, and a commitment to meeting collection targets.

• Account Management:
  • Monitor and manage a portfolio of accounts receivable.
  • Identify delinquent accounts and prioritize collection efforts based on account aging.
• Outreach and Follow-up:
  • Initiate contact with customers via phone calls, emails, and letters to request payment of overdue invoices.
  • Investigate and resolve discrepancies or disputes related to billing or payment issues.
  • Negotiate payment plans or settlements with customers in accordance with company policies and procedures.
• Documentation and Reporting:
  • Maintain accurate records of all collection activities and customer interactions.
  • Update account information and payment statuses in the company's collections software, Sailfin.
  • Prepare regular reports on collection efforts, aging of accounts, and cash flow projections for management review.
• Customer Service:
  • Provide exceptional customer service by addressing customer inquiries and concerns in a timely and professional manner.
  • Build and maintain positive relationships with customers to facilitate successful collections and encourage repeat business.
• Compliance:
  • Adhere to company policies and procedures related to credit and collections.
• Collaboration:
  • Collaborate with internal stakeholders, including sales and operations, to resolve customer issues and improve collection processes.
  • Participate in regular meetings with team members to discuss collection strategies, share best practices, and identify opportunities for improvement.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

• Bachelor's degree in finance, accounting, business administration, or a related field preferred.
• Proven experience in collections, accounts receivable, or a similar role.
• Strong knowledge of collection techniques, credit policies, and accounting principles.
• Excellent communication and interpersonal skills, with the ability to effectively negotiate and influence others.
• Proficiency in using collection software, customer relationship management (CRM) systems, and Microsoft Office applications.
• Detail-oriented with strong analytical and problem-solving abilities.
• Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.

• W:
  Working Safe
• A:
  Accountability
• T:
  Teamwork
• E:
  Excellence
• R:
  Respect

Compensation is competitive and commensurate with experience.

• Medical, dental, vision, coverage in addition to life and disability insurance plans.
• Paid Vacation Days and Paid Holidays.
• Retirement and Savings (401K) Plan.

• This position works inside a climate-controlled environment. The Company will supply adequate training and equipment to perform the functions of the job.
• Monday – Friday, option of 7am–4pm, 7:30-4:30 or 8am-5pm with a 30 min or 1 hour lunch break.
• Involves sitting at a desk…