Non-EDI Collections Specialist

Title:

NON-EDI COLLECTIONS SPECIALIST

Full Time / Part Time:
Full Time

FLSA Classification:
Non-Exempt

Business Unit:
Collections

Reports to:

Accounts Receivable Director

Travel Requirement:
No

As a Collections Specialist, you will play a crucial role in ensuring the timely collection of outstanding debts owed to the company. Your primary responsibility will be to manage a portfolio of accounts, reaching out to customers who have overdue payments and working to secure payment arrangements. You will employ a combination of communication skills, negotiation tactics, and problem‑solving abilities to resolve outstanding balances while maintaining positive relationships with clients.

This role demands a keen attention to detail, excellent organizational skills, and a commitment to meeting collection targets.

• Account Management:
  • Monitor and manage a portfolio of accounts receivable.
  • Identify delinquent accounts and prioritize collection efforts based on account aging.
• Outreach and Follow‑up:
  • Initiate contact with customers via phone calls, emails, and letters to request payment of overdue invoices.
  • Investigate and resolve discrepancies or disputes related to billing or payment issues.
  • Negotiate payment plans or settlements with customers in accordance with company policies and procedures.
• Documentation and Reporting:
  • Maintain accurate records of all collection activities and customer interactions.
  • Update account information and payment statuses in the company's collections software, Sailfin.
  • Prepare regular reports on collection efforts, aging of accounts, and cash flow projections for management review.
• Customer Service:
  • Provide exceptional customer service by addressing customer inquiries and concerns in a timely and professional manner.
  • Build and maintain positive relationships with customers to facilitate successful collections and encourage repeat business.
• Compliance:
  • Adhere to company policies and procedures related to credit and collections.
• Collaborate with internal stakeholders, including sales and operations, to resolve customer issues and improve collection processes.
• Participate in regular meetings with team members to discuss collection strategies, share best practices, and identify opportunities for improvement.

• Bachelor's degree in finance, accounting, business administration, or a related field preferred.
• Proven experience in collections, accounts receivable, or a similar role.
• Strong knowledge of collection techniques, credit policies, and accounting principles.
• Excellent communication and interpersonal skills, with the ability to effectively negotiate and influence others.
• Proficiency in using collection software, customer relationship management (CRM) systems, and Microsoft Office applications.
• Detail‑oriented with strong analytical and problem‑solving abilities.
• Ability to work independently, prioritize tasks, and meet deadlines in a fast‑paced environment.

• Medical, dental, vision coverage in addition to life and disability insurance plans.
• Paid Vacation Days and Paid Holidays.
• Retirement and Savings (401K) Plan.

• This position works inside a climate‑controlled environment. The Company will supply adequate training and equipment to perform the functions of the job.
• Monday – Friday, options of 7 am–4 pm, 7:30 – 4:30 or 8 am–5 pm with a 30 min or 1‑hour lunch break.
• Involves sitting at a desk for extended periods of time.
• Needs high degree of concentration in a busy area.
• Ability to lift up to 25 lbs.

Selective Water Solutions is an equal opportunity employer. Select’s policy prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to any protected class, status, characteristic, or activity. All employment decisions are made without regard to any lawfully protected class, status, characteristic, or activity.

Select Water Solutions requires all employees whose jobs may involve environmental compliance to understand and comply with the U.S. Environmental Protection Agency’s Clean Air Act that regulates air emissions from stationary and mobile sources. A copy of the Clean Air Act can be provided upon request from Human Resources.

Select Water Solutions participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm you are authorized to work in the U.S. If E‑Verify cannot confirm your authorization, Select is required to give you written instructions and an opportunity to contact the Department of Homeland Security or Social Security Administration to resolve the issue before any action can be taken against you—including terminating your employment.

Select only uses E‑Verify after you have accepted a job offer and completed the Form I‑9.