Customer Service Representative

14490 Lee Hwy, Gainesville, VA 20155, USA

Posted Monday, August 3, 2026 at 4:00 AM

We’re not just placing cones—we’re rethinking the way traffic moves. Helix Traffic Solutions is a national leader in traffic control, work zone safety, and roadway infrastructure services. Through a network of specialized operating companies across the U.S., Helix delivers reliable, high-impact solutions that protect lives, support infrastructure projects, and keep communities moving safely.

Traffic Safety Supplies is a proud member of the Helix Traffic Solutions network, serving Virginia and Maryland with a comprehensive range of traffic safety equipment, signage, and support services for projects of all sizes.

With a strong focus on quality, reliability, and compliance, Traffic Safety Supplies helps ensure safe, efficient operations across work zones and beyond. Our team is committed to delivering the products, speed, and service our clients need to keep projects on track.

Our services and capabilities include:

• Sales and supply of traffic control equipment, work zone materials, and personal safety gear
• Products that are high-quality, reliable, and fully compliant with safety regulations
• Fast-turn sign manufacturing , including construction, street, regulatory, and warning signs
• All signage produced to MUTCD standards
  , with an emphasis on speed and precision
• Equipment repair services with quick turnaround times to minimize downtime
• Trade-in and consignment options , making it easy to upgrade or manage equipment inventories

Known for being faster than the competition, Traffic Safety Supplies delivers dependable signage and equipment solutions that help keep work zones safe, organized, and efficient.

We’re a people-first organization with a mission centered on public safety, service, and reliability. When you join Traffic Safety Supplies, you become part of a specialized regional team backed by the strength, stability, and career opportunities of the Helix Traffic Solutions national network. You’ll find:

• A strong culture of safety, quality, and accountability
• Opportunities for training, advancement, and internal mobility
• The support of a national organization with strong regional expertise

Our work is fast-paced, detail-driven, and essential. Every role at Traffic Safety Supplies plays a vital part in keeping projects across Virginia and Maryland safe, compliant, and moving forward. If you’re dependable, quality-focused, and looking for a career with purpose, we’d be proud to have you on our team.

We are seeking a motivated, customer-focused, and detail-oriented Customer Service Representative to join our team. This position is responsible for providing exceptional service to both new and existing customers by managing inbound and outbound communications, following up on order status, and identifying opportunities to generate additional sales. The ideal candidate is proactive, organized, and thrives in a fast-paced environment while building strong customer relationships.

• Serve as the primary point of contact for incoming phone calls, ensuring every customer is greeted professionally and assisted promptly.
• Gather complete and accurate information when transferring calls or taking messages to ensure the appropriate employee has everything needed to respond.
• Track customer messages and requests to ensure follow-up is completed and no customer inquiry falls through the cracks.
• Follow up with internal team members to confirm customer calls and requests have been addressed.
• Make outbound calls to existing and prospective customers to follow up on quotes, orders, and sales opportunities.
• Build and maintain strong relationships with customers through excellent communication and follow-up.
• Provide customers with order status updates, shipping information, and estimated delivery dates.
• Notify customers when orders are ready for pickup.
• Contact customers regarding scheduled deliveries or changes to delivery…