Patient Services Coordinator

Patient Services Coord III (Job Code: PF1220)
Shifts are 8 hours per day, Monday–Friday, and will vary within the hours of 6:30 a.m. to 5:45 p.m.

We are welcoming a new era in healthcare where achieving good health is just the beginning. At UVA Health Northern VA & Culpeper, we believe in caring for the whole person by getting to know – and making connections with – our patients. By combining the talent and expertise of our people, the breadth of capabilities across our system, and our commitment to helping our communities get better and stay healthy, we are improving the patient experience.

As a UVA Health Northern VA & Culpeper team member, you will have a voice in patient care decisions, support the most advanced medical technologies and feel a strong sense of satisfaction from making a difference in people’s lives every day.

Classification:
Non Exempt
Supervises Positions: (none listed)

• Schedules and registers patients for the outpatient clinic.
• Verifies eligibility for patients and ensures all pre‑authorizations, referrals, and pre‑certifications are obtained as necessary by working closely with the physician offices, Utilization Review and Business Office Departments.
• Performs other job‑related duties as directed by the Supervisor.

• Education: High School Diploma or GED required.
• Experience: 1 year of clerical experience in a medical office setting required. Other related experience may be considered in lieu of medical office experience.
• Licensure: None.
• Additional Skills/Requirements
  
  Required:
  
  Knowledge of basic medical terminology; ability to communicate verbally and in writing and possess excellent customer service skills; background in insurance knowledge required for certain tasks; ability to comprehend insurance cards and benefit details; ability to deal directly with the public in a professional and empathetic manner.
• Additional Skills/Requirements Preferred: Background/knowledge of government/state and patient assistance programs; working knowledge of ICD‑10 and CPT coding; strong computer skills; proficiency in Windows and Microsoft Office.

• Communications: Communicates effectively with all levels of clinic staff and visitors.
  • Greets and assists visitors to the department.
  • Answers all incoming telephone calls and provides accurate information as needed.
  • Attends assigned meetings and contributes positively to serve as communication ambassadors for the organization.
• Teamwork: Works within a team to achieve patient and team goals.
  • Shares and initiates regular and professional communication with co‑workers.
  • Facilitates and participates in regular staff meetings.
  • Demonstrates a willingness to adjust activities to accommodate the needs of team members/internal customers.
  • Resolves conflicts independently, as appropriate.
  • Accepts responsibility for actions and acts positively upon feedback from others.

The incumbent may be asked to perform additional duties as assigned.

Medium to Heavy Physical Demand:
The job requires constant standing, frequently walking, and bending/stooping. Proficient communicative, auditory, and visual skills are required. Attention to detail and ability to write legibly. Ability to lift, push, or pull 100 lbs. For any weight over 35 lbs., use Safe Handling Equipment. This job description may not include all assigned duties, responsibilities, or aspects of the job described. It may be amended at any time at the sole discretion of UVA Community Health.

• May require the use of safety equipment, such as HEPA mask, for infection prevention.
• On call responsibilities as directed.
• Ability to travel between campus buildings, remote facilities, and out of town as needed.
• Yes
• No
• Yes