Front Desk Supervisor Family Medicine Office

Benefits:

• 401(k)
• Competitive salary
• Paid time off
• Health insurance
• Training & development

We are seeking a dedicated and detail-oriented Medical Practice Front Desk Supervisor to join our healthcare team. This role is vital in ensuring smooth daily operations within a busy medical practice environment. The ideal candidate will possess strong administrative skills, excellent patient service abilities, and familiarity with electronic health record (EHR) systems. Experience with healthcare insurances, medical billing, coding, and insurance verification is required.

This position offers an opportunity to work in a professional environment committed to quality patient care and efficient office management. Excellent customer service multitasking and flexibility are a must!

• Greet patients warmly and professionally, ensuring a positive first impression
• Supervision of 6-8 front desk employees
• Schedule patient appointments using EMR systems such as Athena (bonus factor)
• Verify insurance coverage and perform insurance authorization and billing procedures
• Collect payments and process medical collections accurately
• Manage patient check-in and check-out processes, including updating medical records
• Handle multi-line phone systems with excellent phone etiquette and assist with patient inquiries
• Prepare and manage medical records, ensuring confidentiality in compliance with HIPAA regulations
• Support office management tasks such as filing, data entry, and maintaining office supplies
• Able to deal effectively with patient concerns and support staff with concerns

• Proven experience in medical administrative support or front desk roles within clinics or healthcare settings
• Knowledge of medical terminology
• Experience with medical billing, insurance verification, and documentation review processes
• Strong computer skills including proficiency in Microsoft Office suite and office management software
• Excellent customer service skills with the ability to handle multi-line phone systems professionally
• Ability to maintain confidentiality and adhere to HIPAA regulations
• Good communication skills and ability to work well with other departments in the medical office
• Bilingual abilities are preferred to serve diverse patient populations effectively
• Prior clinic front desk experience is required for understanding workflow and patient needs
• Strong organizational skills with attention to detail in documentation and scheduling tasks

This role is essential for maintaining efficient clinic operations while providing exceptional patient service. The successful candidate will thrive in a fast-paced environment that values professionalism, accuracy, and compassionate communication.