Pet Care Experience Lead | Customer Service & Team Coach
Job in
Gainesville, Prince William County, Virginia, 22065, USA
Listed on 2026-08-20
Listing for:
PetSmart Store Support Group, Inc.
Full Time
position Listed on 2026-08-20
Job specializations:
-
Retail
Retail Associate/ Customer Service, Customer Service Rep -
Customer Service/HelpDesk
Retail Associate/ Customer Service, Customer Service Rep
Job Description & How to Apply Below
Pet Smart’s Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service while upholding our vision, mission, and values. This role drives customer experience strategies through loyalty programs and promotions, and pet parent interactions across the store to achieve targeted results.
The position carries responsibility for safety of people and pets, store cleanliness, merchandising, and associate engagement, with open availability for full-time work, including evenings
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