Office Administrator

Benefits

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Training & development
• Benefits/Perks
• This position offers advancement opportunities.
• This is an hourly wage position. Base wage is $14-$18 per hour and is based on experience.
• Medical coverage will be provided as per company policy.
• Paid Vacation will be provided. One (1) week of vacation will be provided per annum and will increase based on years of service.
• The company offers six (6) paid holidays.
• Cellphone and mileage reimbursements are offered based on usage.

Plans, develops, and establishes systems and procedures for office/showroom related activities in accordance with directives established by the President or General Manager, by performing duties personally or through subordinates.

• The office manager is responsible for the efficiency and effectiveness of general office processes. This involves coordination among departments to ensure that service and quality objectives are fulfilled. He/she helps to manage the customer’s experience with the company and its employees. Other duties may be assigned.
• A responsibility is an area you oversee and administrate. Often this includes delegating the task. The Office Manager, however, holds the accountability. This frequently involves setting up a system to see that the responsibility is fulfilled.
• Answers the phones and services customers accordingly or directs the call to the appropriate party. During the busy and steady season, this is a primary activity.
• Produces/finalizes production folders prior to submitting to the production department.
• Totals all completed production folders and processes as necessary.
• Refills or prints out forms as needed.
• Performs QAC (Quality Assurance Calls) calls on a timely basis and coordinates with the production department accordingly.
• Responsible for general office filing on an as-needed basis.
• Responsible for computer system back up system.
• Analyzes and organizes office operations and procedures, such as information management, in conjunction with production manger, sales manager, bookkeeper, owner and/or SOAP team.
• Responsible for maintaining CRM for tracking customer, supplier, subcontractor, and vendor activity.
• Prepares invoices and billing materials for bookkeeping administrator.
• Researches and develops resources/systems that create timely and efficient workflows.
• Establishes uniform correspondence procedures and style practices in conjunction with SOAP team.
• Procures office supplies within budget guidelines.
• Ensures that all office purchases utilize Signs for Success Purchase Order system.
• Ensures timely incoming and outgoing mail flow, especially if mailbox is off-site.
• Fulfills errands for office on an as-needed basis.
• Audits and communicates complaints with management/ownership.
• Recommends to SOAP team service improvements and other procedures to prevent future complaints of similar nature.
• Responsible for general office maintenance, making sure shipments get delegated out of front office.
• Responsible for delegating collection calls to appropriate project manager/estimator.

• Possess High School Diploma or equivalent
• Possess valid Drivers License
• Minimum of three years experience in an office or customer service position
• Excellent communication skills in fluent English, including the ability to present and speak in public
• Ability to exercise integrity at the moment of choice
• Ability to think and reason strategically
• Comprehensive computer skills including software (Windows, Office, database experience), hardware, programs, and applications
• Proven experience in a supervisory capacity