Sr Ops Administrator - MySchedule

Job Overview
Responsible for performing the administrative functions for any or all hub and station operational areas in reference to the Next Generation Staffing (NGS) including but not limited to Employee Roster Management Application (ERMA), the ERMA Dashboard, My Schedule, including reporting and the My Schedule Dashboard. Serves as the customer's first line of contact for a variety of issues and may also provide clerical and administrative functions for hub and station areas such as linehaul, quality assurance, customer service and human resources.

• Support, maintain and manage the Next Generation Staffing (NGS) systems, including ERMA and My Schedule in collaboration with operations and My Schedule management.
• Print rosters from My Schedule systems and provide them to management for daily operational sorting.
• Work closely with management on filtering, printing, and preparing data metrics within reporting dashboards.
• Assist package handlers with setting up My Schedule, including Identity Now, Fed Ex enterprise passwords, and My Schedule app download.
• Troubleshoot package handler tasks within My Schedule.
• Provide clerical support to management and operations: photocopying, filing, faxing, emailing and answering telephone.
• Review, research and enter data in various systems to support operational functions.
• Compile data and provide regular and adhoc reports to management.
• Serve as frontline customer service to receive, solve and/or escalate customer inquiries and issues.
• Assist management with Business Control Self‑Assessment (BCSA) audit activity by retrieving data and/or files for review.
• Perform records management tasks such as maintenance, destruction and inventory.
• Ensure package handler information is updated in the corresponding systems.
• Provide support for recruiting processes (scheduling interviews, sending checks, attending job fairs, contacting candidates).
• Provide customer service and support for HR‑related processes.
• Maintain applicant files, dispose of records appropriately, and maintain personnel files for all employees.
• Conduct the new hire orientation process: schedule orientation, prepare paperwork, create employee files, and ensure I‑9 completion/compliance.
• Audit, review and process HR paperwork and forms.
• Support the package handler sort observation process: schedule tour times, arrange tour guides, maintain observation log.
• Generate, compile and distribute HR reports.
• Participate in special projects, such as job fairs and HR assessments.
• Provide ongoing support to the HR Department as needed.
• Maintain confidentiality and perform all duties in accordance with company policies and procedures.
• Perform other duties as assigned.

• High School Diploma or GED required.

• Four (4) years of customer service, clerical or related experience required.

• General business skills such as typing, data entry and review; use of phone, copier and fax.
• Proficiency with Microsoft Office software and web‑based applications.
• Customer service skills to respond effectively and professionally to requests.
• Time management, organizational and multitasking skills for a fast‑paced environment; maintain high attention to detail and accuracy to meet daily goals.

• $18.19 - $27.34 per hour.

The desired location for this position is Gaithersburg, Maryland. Employees will be required to work at the Fed Ex location five days a week.

Federal Express Corporation is an Equal Opportunity Employer, including Veterans and individuals with disabilities.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations should contact