Scheduling Coordinator

Location:

Riderwood Village by Erickson Senior Living Join our Home Support team as Scheduling Coordinator!

As a Scheduler Coordinator, you will be responsible for providing exceptional customer service and managing the coordination, scheduling, and staffing of Home Support Services. This role includes ensuring appropriate caregiver coverage, responding to client and employee scheduling needs, and assisting with the non-clinical supervision of Home Care Aides. The Scheduler Coordinator works closely with clients, caregivers, and management to maintain service continuity, support workforce efficiency, and promote high-quality care delivery.

Responsibilities include coordinating staff assignments, addressing scheduling conflicts, monitoring service coverage, and ensuring compliance with company policies and procedures.

• Compensation: $25.00 - $30.00 per hour, commensurate with experience
• A culture of diversity, inclusion, equity and belonging, which builds on our mission, vision, and values
• Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options
• PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law
• 401k for all team members 18 and over with a company 3% match
• Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age
• 30% discount on food and drinks at on-site dining venues, plus additional healthy choice meal options at discounted prices
• Education assistance, certification reimbursement and access to over 6,000 courses through our online learning library, designed to enhance your current skills and build new ones
• Growth Opportunities – grow with the company as we open new communities and expand on our existing ones!

• Works collaboratively with care providers in matching them with residents to strive for consistency in care.
• Educates residents and families about the program and services offered.
• Evaluate and recommend services based upon resident needs.
• Manages resident schedules for private duty care as indicated on the care plan.
• Triages resident, family, and employee questions and issues.
• Provides guidance and supervision to Aides for non-clinical performance issues.
• Promotes effective teamwork to ensure high-quality service delivery, coordinated care, and strong interdisciplinary collaboration.

• Experience in home care, healthcare, or environment serving the senior population preferred.
• Computer proficiency required.
• Knowledge of scheduling preferred.
• Strong communication skills.
• Strong time management and organizational skills, with keen attention to detail.
• Ability to work effectively with a diverse workforce and resident population.
• Participation in on-call coverage on a rotational basis is required.
• Previous supervisory experience is a plus.

Please note that specific state regulations and requirements may be applicable. These regulations take precedence over the requirements outlined in the job description.

Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.