Operations Specialist, Global Technical Operations

Operations Specialist, Global Technical Operations

Location:

Gaithersburg, MD

Are you a proactive administrative and operational person who thrives on orchestrating a senior leader's world while modernizing how a global technical function runs? Do you want to pair world-class administrative mastery with hands-on digital innovation to help deliver life-changing medicines faster and more affordably?

In this role, you will provide high-impact support to the VP leading a global technical organization that underpins how we bring complex, next-generation therapies to patients. About 60% of your time will focus on flawless administrative operations; the remaining 40% will drive digital enablement, AI adoption, and continuous improvement. You will keep priorities moving at pace, simplify how work gets done, and introduce smarter tools that elevate our effectiveness across a worldwide network.

Digital Enablement and AI Adoption:
Implement standards, templates, and automated workflows that reduce manual effort; champion AI-driven scheduling, document management, and productivity tools; use Copilot, ChatGPT, and approved solutions to streamline administrative work.

Continuous Improvement and Change Adoption:
Review existing processes, identify bottlenecks, and deliver measurable improvements; create reusable playbooks; share best practices and build a culture of innovation, automation, and learning.

Administrative Support and Coordination:
Own a dynamic, constantly evolving calendar; prioritize and sequence critical engagements; coordinate domestic and international travel, visas, logistics, and expenses to improve impact and minimize time lost in transit.

Meetings and Events Enablement:
Plan and run leadership meetings and events end-to-end, from agendas and materials to minutes and action tracking; ensure decisions and follow-ups translate into timely execution across teams and time zones.

Information and Systems Management:
Maintain organizational charts, distribution lists, records, and administrative systems; produce high-quality presentations and business correspondence that clearly communicate priorities and outcomes.

Onboarding and Access:
Coordinate onboarding, equipment, and access management for staff and visitors; anticipate needs, remove friction, and get people productive quickly.

Action Tracking and Delivery Assurance:
Monitor commitments, deadlines, and action logs; drive closure and escalate risks early so the VP and leadership team stay focused on the most important work.

• Bachelor's Degree required
• 2 or 3 plus years of experience working alongside senior leaders within a technical organization or government agency
• Proficiency with Microsoft 365 (Outlook, Teams, SharePoint), Microsoft Copilot, and workflow tools such as Power Automate; familiarity with expense and travel systems such as Concur.
• Demonstrated ability to simplify workflows and implement process improvements.
• Experience using AI-enabled tools and digital productivity solutions.
• High level of professionalism, discretion, organization, and attention to detail.
• Strong calendar, travel, meeting, event, and expense management experience a plus

• Experience supporting a global leader across multiple time zones and regions, including complex international travel and visa logistics.
• Strong document and content creation skills, including presentation design and meeting facilitation.
• Background in a science-led, manufacturing, or supply environment where speed, compliance, and quality must be balanced.
• Exposure to Lean ways of working and change management, with an ability to influence adoption of new tools and processes.
• Comfort handling sensitive information with discretion and operating with urgency in a high-visibility environment.

The annual base pay (or hourly rate of compensation) for this position ranges from $33.50/hr to $50.26/hr our positions offer eligibility for various incentives—an opportunity to receive short-term incentive bonuses, equity-based awards for salaried roles and commissions for sales roles. Benefits offered include qualified retirement…