Front Office Receptionist

JOB DESCRIPTION OVERVIEW

About Us:

ENT Specialty Partners (ESP) provides unparalleled strategic, financial, and operational support to partnering ear, nose, and throat practices. We collaborate with clinics that provide a wide range of services in otolaryngology - head and neck surgery, audiology, allergy, facial plastic surgery, pulmonology, and physical therapy. Guided by excellence, service, principles, and innovation, ESP aims to become the foremost provider of ENT services in the country.

Our dynamic team prioritizes people and fosters a collaborative community of healthcare professionals delivering exceptional employee and patient care.

About the Role:

The Front Office Coordinator helps ensure a smooth, efficient, and professional front desk experience for patients. This role includes training new staff, troubleshooting front office issues, managing point-of-service collections, and supporting daily operations. The Front Office Coordinator also addresses patient complaints and concerns, resolving or escalating them as appropriate. This position may assist with recruitment efforts in collaboration with the Practice Leader or Front Office Supervisor, including participating in interviews and providing candidate feedback as needed.

What You’ll Do:

Oversee daily front office operations, ensuring efficient workflow and high-quality patient service.

Greet and check in patients, verify insurance, and process payments.

Manage scheduling, calls, and appointment coordination.

Manage referrals and explain appointment details.

Coordinate daily front office workflow, including assigning tasks and prioritizing patient service needs.

Serve as a liaison between providers, clinical staff, and administrative teams to ensure seamless communication.

Train and mentor new front office staff on policies, procedures, and systems.

Monitor front office supplies and coordinate ordering materials as needed.

Generate and review daily reports to ensure scheduling accuracy and support revenue cycle tasks.

Support practice management by escalating issues related to patient service, scheduling conflicts, or process inefficiencies.

Assist with recruitment by partnering with the Practice Leader or Supervisor to interview and provide candidate feedback.

Responsibilities may evolve, and additional duties may be assigned as needed

As with any dynamic clinical setting, responsibilities may evolve to meet the changing needs of the clinic and support overall team success.

Qualifications & Requirements:

High school diploma or GED required; associate degree or relevant certification preferred.

Experience in a front or medical office required; coordinator or leadership experience a plus.

Strong communication, time management, and active listening skills.

Highly organized, detail-oriented, and able to manage multiple priorities.

Strong customer service skills with proficiency in office software (e.g., MS Office, Teams) and scheduling systems.

Able to train others, support team operations, and resolve workflow issues.

Behavioral Expectations:

Demonstrate a positive attitude, compassionate care, professionalism, confidentiality, accuracy, and teamwork.

Ability to remain focused for extended periods and manage multiple tasks efficiently.

Ability to work independently or as part of a team, adapt to change, and maintain a professional appearance and demeanor.

Work Environment & Physical Expectations:

On-site, clinical office setting.

Monday–Friday, daytime schedule; occasional after-hours meetings may be required.

Ability to sit for extended periods, move throughout the office as needed, and perform light lifting; manual dexterity required for frequent computer and phone use.

Why ESP?

We offer competitive compensation and a full range of benefits, including:

Medical, dental, and vision insurance
401(k) with Safe Harbor contribution

Paid time off and holidays

Optional short- and long-term disability

Voluntary life and accident insurance

Additional benefits including legal support, EAP, and moreA collaborative, values-driven culture focused on growth and innovation
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