Service Coordinator

Trane Technologies, a leader in sustainable climate solutions, is looking for a Customer Service Representative to join our Gaithersburg, MD office. In this role you will plan, coordinate, and control operational activities, manage service agreements and repair work, procure labor and materials, and coordinate customer interactions with field technicians and service managers.

Location:

Gaithersburg, MD office – On‑Site (5 days a week).

• Coordinate service resources, dispatch and assign team members to projects.
• Schedule personnel, materials, sub‑contractors and equipment based on project needs, skill sets, and availability.
• Create quotes for evaluation and break/fix service work.
• Interact and communicate with Service Managers and Field Technician Supervisor to assign/dispatch technicians.
• Coordinate operations interaction with the Parts Department and Acquisition as necessary.
• Maintain customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.
• Generate work orders, review project paperwork, forward project paperwork to Project Administrators, and generate various reports.

• High School Diploma/GED required.
• Excellent customer service skills – comfortable and effective on the phone.
• Organized with ability to multi‑task and prioritize daily interruptions.
• Detail‑oriented and enjoys working in a fast‑paced environment.
• Flexibility to work overtime / weekends, as required.
• Knowledge of Word, Excel, Outlook, and Windows.

Annual Base Salary Range: $48,291.66 - $78,100.00

Compensation Type: Exception Hourly

Incentive Eligible: No

Sales Commission Eligible: No

We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
• Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
• Educational and training opportunities through company programs, tuition assistance and student debt support.

No

We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.