Associate Manager, Sales & Delivery - Gaithersburg Service Center

About Rivian

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

RIV Level: 5

Address: 8787 Snouffer School Rd Ste C, Gaithersburg, MD 20879

Rivian is seeking a dynamic and results-oriented field leader who desires the challenge of a new business and the excitement of building something from the ground up. This leader possesses a proven track record of delivering a world class customer and employee experience, demonstrating operational excellence, exceptional leadership skills, and a strong drive for results.

The Associate Retail Manager is accountable for daily operations, customer experience, and team performance at their assigned location(s). This individual will take a customer-first approach and ensure that performance goals are met daily, weekly, monthly, quarterly, and yearly, while effectively implementing Rivian's culture and core values. To be successful in this role, the Associate Retail Manager must thrive in ambiguous and unexpected environments, tackling all challenges with a flexible and solution-oriented mindset.

• Execute strategies to support the organization in achieving revenue targets and market share growth.

• Establish and monitor key performance indicators (KPIs) to evaluate team performance and identify areas for improvement.
• Provide leadership and guidance to the local field team, fostering a culture of high performance, accountability, and continuous improvement.
• Clearly and consistently communicate goals, linking these goals to site, market, and org-wide target achievement and employee performance.
• Partner with cross-functional teams to understand and articulate customer preferences, market demands, and inventory management.
• Ensure a high level of customer satisfaction through their team's timely and effective communication, superior product knowledge, and ability to provide exceptional customer education and conversion support at any point in the end-to-end customer journey.
• Implement and enforce disciplined execution of standard operating procedures to ensure customer and employee experience is consistent.
• Continuously seek opportunities to enhance operational efficiency and cost-effectiveness.
• Keep a pulse on the local market, tracking and reporting on business trends across local cohorts to better inform the business.
• Export Rivian's culture and values to our teams and customers, ensuring they are upheld by our team members and reflected in our operations.
• Collaborate with the Retail Manager to meet or exceed goals, implement process improvements, and optimize daily operations.
• Work with the cross-functional partners to plan and execute activations, events, and strategies that drive brand awareness, traffic, product education, lead generation, demand generation, retention, and conversion.
• Lead the implementation of processes that enable team members to seamlessly move a customer through the funnel, leveraging our customer-facing platforms and internal tools.
• Support various special events and new site openings across the commercial organization as needed.
• Uphold site operations and standards for both front of house and back of house.
• Perform keyholder location opening and closing duties and ensure policy & procedure are followed; duties include completing operational checklists, leading team huddles, and writing daily business recaps.
• Execute day to day operational duties, back of house upkeep, food & beverage support, shipping and receiving duties, general space upkeep, cleaning duties, and building or maintaining visual displays, and events as necessary.
• Ensure any site(s) within purview maintain compliance with all local, state, and federal regulations, and Rivian company policies and procedures.
• Take on additional projects, duties and assignments as required and/or by request of commercial leadership.

• 4+ years experience in Sales, Retail, Hospitality or similar fields highly preferred (top tier, premium brands, direct to consumer models, commission-based environments and/or automotive experience a plus).
• At least 21 years of age.
• High School Diploma, GED, or other recognized high school equivalency credential required.
• 1+ years experience in leadership preferred, with a proven ability to lead and develop high-performing customer-facing teams.
• Ability to work a flexible schedule including nights, weekends and/or holidays; ability and willingness to travel up to 25% based on business needs.
• Extensive experience with P&L, POS and CRM software.
• Expertise in human resources, including recruiting, hiring, onboarding,…