Membership Operations Specialist

The Society of Fire Protection Engineers (SFPE) Membership Operations Specialist Gaithersburg, MD

The Society of Fire Protection Engineer sis seeking a Membership Operations Specialist to manage andoptimizeSFPE’s database-centered operations.

Thisessentialrolewill focus on building andmaintainingrelationships with members, chapters, and industry partners and acts as the primary liaison and problem-solver for the SFPE when it comes to our Customer Relationship Management (CRM) system,Member Suite.

• Salary range of $55,000-$65,000
• Health, dental, and vision insurance eligibility on first day of employment
• Health Reimbursement Account (HRA) funding 100% of the employee’s deductible
• Medical and Dependent Care Flexible Spending Accounts
• Life insurance and short-term and long-term disability insurance
• 401(k) plan (SFPE contributes 6% of income)
• Generous Accrued Paid  Time Offand
  11 paid holidays
• Flexible work schedule with the ability to work hybrid3-4 days/week

• Bachelor’s degree inrelevantdiscipline.
• 3-5 years of database experience, membership relations, customer service, fundraising, relationship management, or equivalent combination.
• Proficiency in MS Office 365 is required.
• Experience using CRMor Association Management Software (AMS) databases is required.
• Experience with database improvements,datamanagementand reporting skills.
• Strong written and verbal communication skills and prior experience working with engineers or other STEMprofessionalsa plus.
• Experience workingin a small, high-energy organization; a team player willing to take on new challenges with demonstratedability to partner with staff and member volunteers.
• Ability to travel to SFPE’s Annual Conference
• Ability to workonsitein Gaithersburg, MD at least 1 day per week.

• Serve as the primary liaison for SFPE and staff to our CRM provider,Member Suite.
• Identify and resolve database issuesanddevelop solutions by working with
  
  Member
  
  Suite support.
• Serve asinitialpoint of contact for membership needs, providing excellent customer service via email and telephone.
• Oversee administration of member renewal invoicing processes.
• Create reports from the database to support financial and accounting review.
• Partner with the Senior Accountant/Assistant Controller to review and improve database-related financial processes.
• Oversee member andpartnerdata integrity, enhancing database structure and categorization as needed.
• Respond to membership inquiries as theinitialpoint of contact via telephone,emailand social media.
• Oversee invoicing administration including records management, printing, folding, stuffing, posting and mailing from the Gaithersburg, MD office.
• Document all donations and partnership revenue with Partnership & Sales Manager.

The Society of Fire Protection Engineers (SFPE) has been a prominent professional organization since its establishment in 1950 and its incorporation as a nonprofit organization in 1971. As a leading global society, itrepresentsprofessionals working in the field of fire protection and fire safety engineering.

SFPE has over 5,400 members and over 107 chapters worldwide, including more than 29 student chapters.

"I certify that the information contained in this application and resume is accurate and complete to the best of my knowledge. I understand that providing false, misleading, or incomplete information may result in the denial of employment or termination of employment if hired."

Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, familial status, age, physical or mental disability, pregnancy, sexual orientation, gender identity, genetic information, veteran status, or any other characteristic protected by law.