Manager, Business & Project Analyst

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

As a Manager within the Pharmacy Services Finance Intelligence (FI) organization, you will serve as the strategic owner of highly complex business initiatives from intake through implementation. This role is responsible for leading the organization's most critical and ambiguous projects, partnering closely with senior business leaders, solution architects, engineering teams, and analytics resources to define solutions that drive measurable business value.

Managers are expected to demonstrate exceptional business knowledge, delivery leadership, and consultative problem‑solving. They are entrusted with initiatives that span multiple business functions, require deep operational understanding, involve significant organizational risk, or influence strategic priorities.

While this role performs the same core responsibilities as a Senior Analyst, expectations increase in project complexity, business ownership, and independent decision‑making. Managers serve as trusted advisors to stakeholders, champion delivery excellence, and help elevate the capabilities of the broader Project Delivery Management organization through mentoring, coaching, and continuous improvement.

• Develop a comprehensive understanding of end-to-end business processes, upstream and downstream dependencies through the Business Requirements Documents (BRDs) using the team's standardized framework.

• Facilitate executive‑level workshops to define business strategy, priorities, and solution direction.

• Identify root causes, operational risks, and long‑term improvement opportunities rather than addressing symptoms.

• Serve as the primary business owner responsible for solution definition and delivery readiness.

• Lead large, cross‑functional projects and multi‑phase initiatives with significant organizational complexity.

• Drive delivery from intake through implementation while proactively managing scope, risks, dependencies, and stakeholder expectations.

• Facilitate complex decision‑making discussions involving multiple business units.

• Serve as the primary escalation point for assigned initiatives before leadership involvement becomes necessary.

• Provide executive‑ready project updates focused on risks, impacts, decisions, and business outcomes.

• Develop trusted advisor relationships with directors, senior managers, business owners, and technical leadership.

• Maintain deep understanding of assigned business domains and proactively identify opportunities for process optimization.

• Promote transparency, accountability, and predictable delivery across all assigned initiatives.

• Support onboarding of new team members through knowledge sharing and mentoring.

• Conduct peer reviews of Business Requirements Documents and project deliverables.

• Share business knowledge, facilitation techniques, and consultative delivery practices across the team.

• Foster a culture of ownership, accountability, collaboration, and continuous learning.

• Serve as a role model for consultative partnership and delivery excellence.

Success in this role will be measured by:

• Successful delivery of the organization's most complex and strategic initiatives.

• Demonstrated expertise across…