Account Representative
Job in
Gaithersburg, Montgomery County, Maryland, 20883, USA
Listed on 2026-03-01
Listing for:
Durand Insurance & Financial Services
Full Time
position Listed on 2026-03-01
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Customer Service Rep, HelpDesk/Support, Spanish Customer Service
Job Description & How to Apply Below
Overview
Durand Insurance & Financial Services is licensed in Washington DC, Maryland, and Virginia, and offers multilingual services in English, French, and Spanish. The agency specializes in auto insurance, renters insurance, homeowners insurance, life insurance, and business insurance. We also provide retirement planning and financial services. Christian Durand, with over 25 years of experience in the financial services industry, is an active member of the Rockville Rotary Club and the Gaithersburg Chamber of Commerce.
Responsibilities- Manage customer inquiries with a friendly and professional demeanor, ensuring every interaction is a positive one.
- Resolve issues efficiently while maintaining accurate customer records and updating information as needed.
- Assist in developing and implementing customer retention strategies to strengthen relationships.
- Collaborate with various departments to ensure an exceptional customer experience.
- Customer service skills, including experience as a Customer Service Representative, Customer Support, and customer service best practices
- Customer satisfaction and customer experience skills
- Excellent bilingual communication skills in English and Spanish or French
- Strong problem-solving abilities and patience
- Ability to work on-site in the Washington DC-Baltimore Area
- Experience in the insurance or financial services industry is a plus
- High school diploma or equivalent; a college degree is preferred
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