Entry level bilingual Insurance Customer Service Representative

Job Description

Become a valued part of an Allstate Insurance Agency, where customer service excellence and community engagement go hand in hand. We are located in Montgomery Village, Maryland. We pride ourselves on providing impeccable service and support to our clients by fostering a positive and welcoming environment. As an Insurance Customer Service Representative, your role will be pivotal in ensuring client satisfaction and loyalty.

You will work closely with our clients, offering personalized support and addressing their diverse insurance needs. Your contributions will not only enhance customer experiences but also fortify our agency's reputation for dependable and friendly service. If you are passionate about making a difference and possess a positive attitude, we invite you to join our team, where your efforts are valued and your success is celebrated.

• Parental Leave
• Mon-Fri Schedule
• Paid Time Off (PTO)
• Career Growth Opportunities
• Retirement Plan
• Health Insurance
• Dental Insurance
• Vision Insurance
• Hands on Training

Customer Interaction:
Assist policyholders through phone calls and in-person visits, ensuring their insurance needs are met with care and professionalism.

Policy Information:
Provide accurate and detailed information about a wide range of insurance products and services available at the agency.

Issue Resolution:
Quickly address and resolve any issues or concerns that customers may have, maintaining a positive experience for each client.

Record Keeping:
Maintain precise records of customer interactions, transactions, comments, and complaints to ensure service standards are met.

Feedback and Improvement:
Actively gather customer feedback to drive improvements in service delivery and client satisfaction.

Cross-department

Collaboration:

Work closely with sales and claims teams to ensure seamless customer service workflow.

The preferred candidate would be bilingual in Spanish.

Education:

A High school diploma or equivalent is required.

Experience:

2+ years in a customer service role, preferably in the insurance sector;

Communication

Skills:

Excellent verbal and written communication skills;

Problem-Solving:
Ability to think critically and provide solutions to customer inquiries;

Adaptability:
Comfortable working in a fast-paced environment and handling a variety of tasks;

Customer-Oriented:
Strong desire to provide excellent customer service and exceed client expectations;

Technical

Skills:

Basic knowledge of computers and office systems, including CRM software;

Licensing:
An Active Maryland insurance license is required.