Entry level bilingual Insurance Customer Service Representative

Job Description

Allstate Agency | Friendly, Community-Focused Team

Join an Allstate Insurance Agency where customer service excellence and community go hand in hand. As a Customer Service Representative, you'll support clients with personalized care in a positive, welcoming environment where your efforts are valued and your success is celebrated.

• Parental Leave
• Mon-Fri Schedule
• Paid Time Off (PTO)
• Career Growth Opportunities
• Retirement Plan
• Health Insurance
• Dental Insurance
• Vision Insurance
• Hands on Training
• Fun & Friendly Co-workers
• We Invest In You
• Continuous Learning and Development

• Assist policyholders by phone and in person, ensuring their insurance needs are met with care and professionalism
• Provide accurate, detailed information on the agency's full range of insurance products and services
• Resolve customer issues quickly and effectively, maintaining a positive experience for every client
• Maintain accurate records of customer interactions, transactions, and complaints to uphold service standards
• Gather customer feedback to help drive improvements in service delivery and satisfaction
• Collaborate with sales and claims teams to ensure a seamless customer service experience

• Active Maryland insurance license required; bilingual in Spanish preferred
• High school diploma or equivalent required, with 2+ years of customer service experience (insurance preferred)
• Excellent verbal and written communication skills, with strong critical thinking and problem-solving ability
• Comfortable working in a fast-paced environment while managing a variety of tasks
• Customer-oriented, with basic computer skills including familiarity with CRM software