Customer Service Supervisor

• Provide management oversight for customer service representatives responsible for specific lines of business
• Ensure the P&C Customer Service Team meets performance measures
• Make business decisions related to customer satisfaction
• Resolve customer inquiries and process orders from entry through shipment
• Integrate customer service activities with plant operations, scheduling, inventory control, and logistics
• Coordinate with Operations managers and the sales organization
• Develop and lead a qualified customer service team
• Monitor customer issues, implement corrective actions, and assure customer satisfaction
• Communicate directly with customers to identify needs and coordinate rapid responses
• Manage key accounts
• Establish and maintain customer service processes and procedures
• Create and maintain customer account records in Microsoft D365
• Manage daily customer service team functions and promote teamwork and productivity
• Provide customer service training programs
• Follow and promote site safety policies and procedures
• Communicate with Operations, Manufacturing, Logistics, R&D, and QA departments
• Interact with Outside Sales and Marketing groups
• Participate in cross-functional meetings

• Must possess excellent business management skills
• Track record for innovation and outstanding leadership ability
• Ability to communicate at all levels of the organization
• Ability to lead change
• Bachelor’s Degree in a related discipline
• 5–7 years of experience in the food industry is preferred
• Proven track record in sales or customer service management
• Proficiency in end-to-end order processing
• Proficiency with Microsoft D365
• Knowledge and enforcement of safety policies, PPE, and equipment safeguards

Demonstrates strong leadership and management skills in customer service, with a focus on team development, customer satisfaction, and effective communication across departments. Proficient in Microsoft D365 and end-to-end order processing within the food industry.

• Customer Service Management
• Leadership Ability
• End-to-End Order Processing
• Microsoft D365 Proficiency
• Food Industry Experience

• Business Management Skills
• Customer Satisfaction
• Performance Measurement
• Corrective Action Implementation
• Safety Policy Knowledge

• Communication Skills
• Teamwork Promotion
• Change Leadership

• Food Industry
• Customer Service Processes
• Key Account Management
• Cross-Functional Collaboration
• PPE Knowledge

• Microsoft D365