ASC Front Desk Receptionist

D70 Watkin Mills
55 West Watkins Mill Road
Suite 250
Gaithersburg, MD 20878, USA

• Pay or shift range: $18 USD to $22 USD. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Position Summary / Scope of Responsibility

The Centers for Advanced Orthopaedics LLC (CAO) is one of the nation’s largest Orthopaedics practices, owned and operated by physicians, with over 60 locations across Maryland, Northern Virginia, and the District of Columbia. With approximately 2,000 employees, working in 28 Divisions, CAO is a growing business with revenues of approximately $250 Million. CAO is committed to be the Orthopaedics provider of choice for our patients;

partner of choice for payors and health systems; and employer of choice by attracting and retaining a talented workforce.

The Front Desk Receptionist provides the first professional, knowledgeable, and caring impression for patients. The Front Desk Receptionist provides outstanding customer service by greeting patients promptly and in a welcoming manner, either in person or over the phone. Responsible for coordinating the daily administration of physicians, staff, visitors, and patients at a healthcare facility. Greets patients and assists with necessary admitting paperwork, assembles all charts to ensure they are complete prior to DOS, calls all patients pre-operatively to provide them with pre-operative instructions.

This position will support operations at Watkins Mill Surgery Center, ensuring efficient daily workflows and high-quality patient care delivery. Watkins Mill Surgery Center is a state-of-the-art outpatient surgery center located in Gaithersburg, Maryland, serving the DMV region and specializing in orthopedic surgery and pain management.

Primary Responsibilities

The incumbent may be asked to perform job-related tasks other than those specifically stated in this description. The duties and responsibilities of the position are to be carried out in a manner that is consistent with the Mission, Core Values and Operating Principles of CAO.

• Creates a welcoming atmosphere by greeting and attending to patients upon arrival in person and over the phone and notifies providers of patient arrivals.
• Manages multiline telephone system efficiently and politely, minimizing hold time.
• Ensures that any vendor representatives have appropriate badges, signed the Visitor log and do not interfere with patient care or confidentiality.
• Ensures availability of treatment information by retrieving, updating and assembling patient records.
• Keeps track of patient’s family, patient’s driver, etc.
• Verifies financial records and collects patient charges while filing and expediting third-party claims.
• Obtains patient identification and insurance information and assists patients with completing needed documentation, insurance information, and billing questions.
• Proactively communicates efficiently and collaboratively with providers, nurses, medical assistants, and any other related staff to ensure a team awareness of scheduling, patient details, and potential service delays.
• Performs all duties in compliance with local, state, federal laws, and CAO policies and guidelines.
• Performs other duties as assigned.

Reporting Relationships

The Front Desk Receptionist reports directly to the Administrator & Office Manager.

This role does not have direct reports.

Required Education and Experience

• High school diploma or equivalent required.
• At least 2 years of medical office administrative experience required, preferably in an ASC environment.
• A combination of relevant education and experience that equates to the requirements above may be considered.
• Proficiency with the Microsoft Office suite of products required. Experience working with medical record systems preferred.
• Proficient knowledge of medical terminology.

Competencies / Required

Skills and Abilities

• Strong Interpersonal Skills - Ability to develop relationships and collaborate to achieve assignments.
• Confident and critical thinker who will seek input to ensure accuracy.
• Demonstrated ability to organize,…