Room Attendant

Makes beds neatly with fresh linen (including: sheets, duvet, blankets and pillow cases). Makes

rollaway beds, cribs, and sofa bed.

• Removes dirty linen
• Picks up debris/trash from floors, removes and empties trash in wastebaskets, cleans mirrors and
• If Applicable:
  Remove trash, sweep, dust any balcony/patio areas
• Inspects marketing collateral, replacing expired or damaged items.
• Cleans & disinfects bathrooms including: basin, bathtub, toilet, tile, flooring, and walls using
• Replenishes bathroom supplies/amenities and linen in accordance with brand/hotel standards.
• Replenishes room supplies (Coffee, condiments, mugs, glassware, utensils, cups, stationery, pens) in
• Cleans mirrors, windows, vent cover, glass doors.
• If Applicable:
  Cleans & disinfects kitchen including: counters, refrigerators, stove, tile, flooring, and
• Reports room status (vacant/occupied; clean/dirty;
  Do Not Disturb (DND) in a timely manner to the
• Reports items that require repair or additional cleaning to the appropriate person/department.
• Restocks housekeeping cart.
• Vacuums hallways.
• Turns in all lost and found articles immediately.
• Operates a light vacuum cleaner under beds, carpet throughout, as well as in front of hallway door.
• Additional duties may be added at any time at the discretion of management.
• Maintains a professional image, including grooming, verbiage, and body language, at all times.
• Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come
• Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks
• Fosters teamwork by offering assistance to others, as needed.
• Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security,
• Contributes to a safe work environment by following proper safety guidelines in matters of attire,
• Recommends other Baywood properties to our guests, when appropriate.
• Makes a genuine effort to identify and seize each golden opportunity to ‘WOW the guest!’

demonstrating our motto ‘It’s Better at Baywood!’

• Maintains a professional image, including grooming, verbiage, and body language, at all times.
• Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come
• Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks
• Fosters teamwork by offering assistance to others, as needed.
• Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security,
• Contributes to a safe work environment by following proper safety guidelines in matters of attire,
• Recommends other Baywood properties to our guests, when appropriate.
• Makes a genuine effort to identify and seize each golden opportunity to ‘WOW the guest!’