Senior Business Operations Specialist

** Description*
* This Department of War enterprise data and analytics program delivers mission-critical capabilities that enable leaders across the Department to make faster, better-informed decisions using trusted data dos Digital Modernization sector is seeking an experienced  
** Senior Business Operations Specialist
** to support the delivery, enhancement, and adoption of enterprise data and analytics products used across multiple DoD organizations.

In this role, you will work alongside government partners, engineers, and other industry teammates to translate operational and strategic requirements into scalable, production-ready solutions. You will contribute directly to product planning, execution, and continuous improvement-helping ensure capabilities are delivered efficiently, aligned to mission priorities, and positioned for sustained success.

This position offers the opportunity to work on a high-visibility, enterprise program at the intersection of data, analytics, and emerging AI technologies. Ideal candidates are motivated by mission impact, comfortable operating in complex stakeholder environments, and interested in building deep domain expertise while delivering capabilities with real-world national security outcomes.

** Primary*
* ** Responsibilities:*
* + Support execution of  
** Customer Success Operations Plan (CSOP)
** activities, ensuring alignment with program objectives and stakeholder needs.

+ Coordinate and support  
** stakeholder engagement activities** , including planning, scheduling, and execution of engagement sessions.

+ Assist in managing  
** customer relationships** , capturing feedback, tracking engagement history, and identifying opportunities for improvement.

+ Ensure execution of customer agreements remains compliant with established standards and contractual requirements.

+ Support  
** service portfolio and service catalog management** , including tracking available services, capabilities, and adoption metrics.

+ Assist in executing  
** customer use case intake and solutioning processes** , ensuring accurate capture of requirements and alignment to platform capabilities.

+ Collect, analyze, and report on  
** customer and user analytics** , including usage patterns, satisfaction, and performance metrics.

+ Support development and maintenance of  
** customer success metrics, dashboards, and reports** .

+ Coordinate with technical teams (data, platform, AI/ML, and engineering) to ensure customer needs are translated into actionable requirements.

+ Assist in development of  
** communications materials** , including briefings, reports, and outreach content supporting customer engagement.

+ Support execution of  
** training and enablement activities** , including coordination of materials and user support resources.

+ Track and report on risks, issues, and dependencies related to customer success operations.

+ Contribute to continuous improvement of customer success processes, tools, and methodologies.

+ Participate in SAFe ceremonies including PI Planning, backlog refinement, sprint reviews, and retrospectives as needed to support customer success activities.

*
* Basic Qualifications:

*
* + Active  
** Secret clearance with SCI eligibility.*
* + Bachelor's degree in Business Administration, Management, Communications, Data Analytics, or related discipline and  
** 8-12 years
** of relevant experience  
** OR
* * Master's degree in a related field and  
** 6-10 years
** of relevant experience.

+ Experience supporting  
** customer success, stakeholder engagement, or business operations
** in enterprise environments.

+ Strong stakeholder engagement and relationship management skills.

+ Experience collecting and analyzing customer feedback, usage data, and performance metrics.

+ Experience developing reports, dashboards, and communication materials.

+ Ability to define and maintain service levels and agreements.

+ Experience supporting data-sharing agreements, system onboarding, or enterprise data integrations.

+ Strong understanding of data pipeline development and data-sharing agreements.

+ Proven ability to monitor and maintain data connections.

+

Experience with customer success operations and service portfolio management.

+ Experience in developing and maintaining service catalogs.

+

Experience with user and customer analytics.

+ Strong organizational, analytical, and communication skills.

+ Experience working with cross-functional teams in dynamic, fast-paced environments.

*
* Preferred Qualifications:

*
* + Active  
** TS/SCI clearance.*
* + Experience supporting DoD or Federal programs.

+ Experience supporting  
** customer engagement, service portfolio management, or user analytics
** initiatives.

+

Experience with tools such as  
** CRM platforms, Jira, Confluence, MS Project or similar collaboration tools** .

+ Familiarity with data analytics and visualization tools (e.g., Power BI, Tableau).

+ Experience supporting Agile or SAFe program environments.

+ Relevant certifications (e.g., PMP, Agile certifications, or customer…