Help Desk Tech - MIDS - TS​/SCI w​/Polygraph

Help Desk Technician

MIDS -

Sunday-Thursday

Transform technology into opportunity as a Help Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Help Desk Technician you will help ensure today is safe and tomorrow is smarter.

• Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software
• Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
• Diagnose, identify, isolate, and analyze problems utilizing historical database records
• May route calls to product line specialists, application, or system support specialists
• Maintain and update records and tracking databases. Alert management to recurring problems and patterns of problems

Required Education and Experience*:
Help Desk Technician IV – AA/AS and 5+ years of experience. Years of experience can count in place of education and education can count in place of years of experience in some cases.

Required

Certifications:

• Security+ CE
• PWS 9.1 (ITIL, A+, HDI‑CSR, MS 365)

TS/SCI and CI Polygraph Required; US Citizenship Required

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting‑edge technology you can learn from
• Rest and recharge with paid vacation and holidays