Operations Manager​/Trainer; contingent

Overview

Job Category
:
Operations

Requisition Number
: OPERA
001887

Locations:
Showing 1 location

• Oversee system procurement, fielding, sustainment, and lifecycle management of BCC systems in support of operational requirements.
• Coordinate with Army units and government stakeholders to execute fielding events, training, troubleshooting, and post-deployment support.
• Manage logistics and operational support for personnel and systems deployed to CONUS and OCONUS locations.
• Support and execute Army Total Package Fielding (TPF) processes, including NEF, NET, PI, and related integration activities.
• Manage system upgrades, enhancements, and technology refresh initiatives to ensure continued operational effectiveness.
• Conduct training on the use and operation of biometric collection systems, ensuring end-user proficiency and mission readiness.
• Develop, update, and maintain user guides, lesson plans, training curricula, and other instructional materials.
• Provide technical field support and serve as a liaison between engineers, contractors, military personnel, and government civilians.
• Ensure effective communication across all stakeholders to promote collaboration, resolve issues, and maintain high levels of customer satisfaction.
• Support troubleshooting efforts and assist in resolving technical and operational issues in deployed environments.

• Experience working with biometric technologies and identity management systems.
• Experience supporting DoW or other U.S. Government contracts, with strong understanding of Army acquisition and sustainment processes.
• Direct experience with Army Total Package Fielding (TPF), including NEF, NET, PI, and Technical Field Support.
• Strong written and verbal communication skills with the ability to engage effectively across technical and non-technical audiences.
• Experience coordinating fielding, training, and sustainment activities with military units and government stakeholders.
• Ability to manage multiple priorities in dynamic operational environments.
• Adhere to the company’s AS9100 and QMS policies, procedures and guidelines.
• Other duties as assigned.

• Experience supporting biometric collection systems (BCC) or similar mission-critical government systems.
• Familiarity with CONUS and OCONUS deployment support activities.
• Experience developing technical training materials and delivering structured instruction to end users.
• Strong understanding of system lifecycle management and operational sustainment practices.

• Bachelor’s Degree in relevant discipline.
• Seven (7) years of relevant experience

Bachelors or better.

Bachelor’s Degree in relevant discipline and Seven (7) years of relevant experience

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