TFDM Technical Triage Manager – AIMS & Help Desk

Responsibilities

• Staffing and hiring activities to meet workload needs for the Test team, including interviewing and evaluating candidate new hires.
• Position may have direct reports and be responsible for appraisals, development plans, succession planning, and staffing.
• Ensure AIMs and Help Desk Tickets are working based on priority order.
• Ensure status updates are occurring based on priority of tickets.
• Work with the engineering organization to ensure timely updates to tickets and appropriate staffing for workload.
• Create metrics on ticket resolution times, categories of tickets opened, and number of tickets per site.
• Assist in debugging tickets.

• Requires a Bachelor’s degree and a minimum of 8+ years of prior relevant experience, or a Master’s degree with 6+ years of prior relevant experience.
• Demonstrated understanding of the full software development life cycle.
• Demonstrated ability in debugging AIMs/Help Desk Tickets.
• Demonstrated ability to multi‑task background and application experience with software engineering.
• Proven experience supporting highly critical customer missions.
• Excellent verbal and written communication skills; ability to demonstrate a commitment to personal and corporate excellence, ethical behavior, and integrity.
• Experience with execution under Waterfall and/or Agile development methodologies.
• Familiarity with the National Airspace and FAA Next Gen Air Traffic control programs is desired but not required.

• Pay Range: $ - $.
• Employment benefits include competitive compensation, health and wellness programs, income protection, paid leave, and retirement plans.

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.