Director, CustomerStrategy & Deployment - Commercial

Gaithersburg

At AstraZeneca, we are proud of our ground-breaking pipeline and continue to look for new ways to bring the best medicines to patients. We build and foster high-performing collaborative teams to help us deliver on our ambition. There’s no better time to join our growing enterprise as we lead the way for patients, healthcare and broader society.

Customer
2030 is a multi-year transformation of our US Oncology go‑to‑market model to enable more precise, coordinated, and personalized customer engagement. We are building AI‑enabled capabilities and products for more than 1,000 employees across our Commercial, Medical Affairs, and Patient Support Services organizations to amplify what we already do well, help us work smarter, and remain relevant to our customers.

The Director, Customer
2030 Strategy & Deployment – Commercial will be the overall product owner for Customer
2030’s sales and marketing capabilities. Reporting to the Head of Innovation & Business Planning, the role is strategically positioned to own the Customer
2030 commercial roadmap and drive adoption of Customer
2030 capabilities for US Oncology Franchises (sales & marketing).

The role sits at the center of business transformation, AI/technology fluency, and Oncology commercialization. You will champion machine learning, GenAI, and agentic solutions that drive tangible business value. You will be responsible for the full lifecycle of Customer
2030 capabilities, from ideation to delivery, adoption/change management, and day‑to‑day program management. Further, you will be the bridge between US Oncology and the broader AZ enterprise for customer engagement capability building.

• Own the strategy and transformation roadmap for Customer
  2030 commercial capabilities, overseeing planning and budget management processes
• Develop quantifiable business cases and value narratives for the next horizons of sales and marketing capabilities in collaboration with US Oncology Franchises and technical delivery teams
• Support engagement with the US Oncology Leadership team (OLT) to ensure top‑down alignment on the AI roadmap and co‑creation on key capability design choices
• Track industry, market, and innovation shifts to anticipate opportunities and risks
• Define KPIs and monitoring to evaluate progress and pivot when needed

• Drive the thought leadership that shapes how sales and marketing capabilities are built, optimizing for solutions that solve key business needs that are also scalable and sustainable
• Identify people and process changes required to successfully stand‑up Customer
  2030 sales and marketing capabilities, and ensure these are acted on in coordination with AI product construction/delivery
• Act as change leader, delivering the Customer
  2030 narrative for sales and marketing teams, also partnering with Business Excellence and Franchise teams on the training plan

• Oversee day‑to‑day program management for sales and marketing capabilities, ensuring high fidelity between the Customer
  2030 vision/roadmap and what is executed
• Ensure accurate and timely translation of business needs into technical requirements in partnership with Enterprise AI (data science)
• Approve scope and release of major AI updates
• Track progress and surface interdependencies, creatively addressing key challenges and blockers and escalating to senior leadership as necessary

• At least 5 years professional experience as either a strategy consultant or pharma company employee, with a meaningful portion of that time leading digital/AI transformations for a pharma commercial function
• Strong analytical fluency, able to translate between brand strategy, pharma commercial data sets, and appropriate analytical methods
• Exceptional communication skills and the ability to operate successfully in highly matrixed organizations
• Effective interpersonal and relationship management skills with a consultative approach and ability to interact and build trust
• Operational effectiveness and highly organized process with follow‑through
• Strong…