System Administrator Storage

System Administrator - 3 (Storage Support)
Annapolis Junction, Maryland
TS/SCI - Polygraph Required
21-11.002

The System Administrators must provide Storage Support – the sustainment of the entire storage environment for two geographically dispersed locations, including support for a heterogeneous environment comprised of multi‑vendor high‑performance storage platforms, mass storage subsystems, fiber‑channel interconnection fabrics, and supporting software in a complex computing environment.

• Provide support for implementation, troubleshooting and maintenance of IT systems.
• Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems.
• Manage the daily activities of configuration and operation of IT systems.
• Provide assistance to users in accessing and using IT systems.
• Provide Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
• Perform day‑to‑day operations, monitoring and problem resolution for client/server/storage/network devices, mobile devices, etc.
• Escalate and communicate status to agency management and internal customers.
• Optimize system operations and resource utilization; perform system capacity analysis and planning.
• Provide in‑depth troubleshooting of IT systems and detailed analysis for escalated tickets.
• Support the dispatch system and remain involved in the resolution of hardware problems.
• Configure and manage Linux, Unix and Windows (or other applicable) operating systems; install/load OS software, troubleshoot, maintain integrity and configure network components; implement OS enhancements to improve reliability and performance.

Qualifications: B.S. in a technical discipline and 10 years of experience as a System Administrator in programs and contracts of similar scope, type and complexity is required, or 15 years of experience in lieu of a degree. DoD 8570 IAT II level certification required.

Salary Range: $180k–$220k (Annually)*

• * The range displayed above is a likely salary range for this position. Salary will be set based on experience, geographic location and possible contractual requirements and could fall outside of this range.

Benefits:

• 24 days PTO accrued annually.
• 11 federal holidays.
• 401(k) is 100% vested on start date with a direct contribution worth 10% of your salary.
• Company covers 100% of healthcare costs for employees and 50% toward dependents.
• Educational assistance towards college classes and coverage of job‑related training and certifications.

We are an equal employment opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.