Senior Service Catalog Administrator

This Department of War enterprise data and analytics program delivers mission‑critical capabilities that enable leaders across the Department to make faster, better‑informed decisions using trusted data dos Digital Modernization sector is seeking an experienced Senior Service Catalog Administrator to support the delivery, enhancement, and adoption of enterprise data and analytics products used across multiple DoD organizations.

• Design, build, maintain, and continuously improve the WDP Service Catalog covering services across all environments.
• Support development and execution of Service Catalog Management processes and frameworks.
• Maintain accurate, up‑to‑date information on all platform services, including descriptions, capabilities, access requirements, and dependencies.
• Coordinate with product, engineering, data, and customer success teams to ensure service catalog content reflects current capabilities.
• Support integration of service catalog data with service portfolio management and customer success operations.
• Assist in defining and maintaining standard service offerings, categories, and service tiers.
• Support incorporation of pricing, cost models, and usage information into the service catalog where applicable.
• Ensure service catalog is published in accessible formats (e.g., web‑based platforms and documentation).
• Monitor service catalog usage and collect feedback to improve usability and effectiveness.
• Support onboarding and user enablement by providing clear guidance on available services and how to access them.
• Ensure alignment of service catalog with program policies, governance frameworks, and compliance requirements.
• Develop and maintain documentation, SOPs, and standards for service catalog management.
• Participate in SAFe ceremonies including PI Planning, backlog refinement, sprint reviews, and retrospectives.

• Active Secret clearance.
• Bachelor’s degree in Business Administration, Information Systems, Operations, or related discipline and 8–12 years of relevant experience OR Master’s degree in a related field and 6–10 years of relevant experience.
• Experience supporting service catalog management, service portfolio management, or IT service management (ITSM) processes.
• Minimum of 5 years of experience in IT Service Management, Service Catalog Management, or related field.
• Experience developing and maintaining service catalogs or similar systems.
• Experience working with cross‑functional teams to define and manage service offerings.
• Experience with ITSM platforms such as Service Now or Jira Service Management.
• Strong understanding of ITIL processes and best practices.
• Strong understanding of ITIL processes, including service lifecycle management and SLA governance.
• Proven ability to manage and update service catalogs and ensure alignment with operational requirements.
• Experience in defining, managing and maintaining Service Level Agreements (SLAs).
• Strong analytical skills to monitor catalog performance and user access trends.
• Excellent communication and coordination skills to work with service owners and stakeholders.
• Experience working in Agile or SAFe environments.

• Active TS/SCI clearance.
• Experience supporting DoD or Federal programs.
• Experience with ITSM tools (e.g., Service Now, Jira Service Management, or similar).
• Familiarity with service portfolio management, customer success operations, or product management practices.
• Experience in financial operations (FINOPS) related to IT services.
• Experience with data analytics or reporting tools (e.g., Power BI, Tableau).
• Advanced certifications such as ITIL Expert, PMP, or similar.
• Knowledge of AI/ML tools and services.
• ITIL certification or equivalent service management certification.
• Experience with cloud‑based environments and services.
• Familiarity with DoD systems and environments.
• Experience in customer success operations and stakeholder engagement.

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.