IT Support Engineer

Job Description

We are seeking a dedicated IT Support Engineer to join our team. The successful candidate will be responsible for resolving computer-related issues, ensuring smooth and efficient operation of all IT systems.

• Troubleshoot, repair, and maintain devices and technology, including both networked and stand-alone computer systems.
• Perform software and hardware setup, installation, maintenance, diagnostics, replacements, and upgrades.
• Resolve technical issues in person, over the phone, or via remote access.
• Track and document issues and their resolutions using a ticketing system.
• Assist in maintaining and troubleshooting Local Area Networks (LAN) and Wide Area Networks (WAN).
• User account and permissions management.
• Provide support for various operating systems, including Windows (primarily), macOS, and Linux.
• Ensure data security and backup procedures are followed.
• Collaborate with other IT team members to improve system performance and reliability.
• Stay updated with the latest technology trends and advancements.

• Advanced skills in working with and supporting computer hardware and software (i.e. Microsoft 365, GSuite, Dell, HP, etc.), preferably in a professional environment.
• Strong troubleshooting and critical thinking skills.
• Organizational skills to manage hardware parts and components of various sizes.
• Physical ability to set up and take down equipment.
• Capability to lift significant weights (minimum of 1 pound up to 100 pounds).
• Positive and professional demeanor.
• Residency in or proximity to Baltimore City is a plus.

• Certifications such as CompTIA A+, Network+, or similar.
• Experience with virtualization technologies (e.g., VMware, Hyper‑V).
• Familiarity with cloud services (e.g., AWS, Azure).
• Knowledge of cybersecurity best practices.

• Excellent customer service skills with a focus on providing personalized solutions.
• Strong interpersonal skills to build and maintain relationships with clients and team members.
• Effective communication skills, both verbal and written.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Ability to handle multiple tasks and prioritize effectively.
• Problem‑solving mindset with a proactive approach to identifying and addressing issues.

• Opportunity to make a meaningful impact in a dynamic environment.
• Collaborative and supportive team culture.
• Continuous learning and professional development opportunities.

Competitive salary and benefits package.