Ticket Coordinator - Queue Coordinator

Ticket Coordinator

Works as part of a 24x7 Service Desk, performing activities associated with the management of dedicated ticket queues, including prioritization of work and assignment to technical resources for resolution of end‑user concerns while ensuring service levels and objectives are met.

• Monitoring dedicated queues and assigning tickets to appropriate resources for troubleshooting and ticket resolution.
• Ensuring SLAs are maintained.
• Assigning out‑of‑scope tickets to Service Desk or other teams.
• Ensuring associated tickets are related to the parent ticket and proper follow‑up is performed once an incident is resolved.
• Proper assignment of tickets and facilitation of resource allocation based on workload.

• Two (2) to four (4) years of experience in customer service, help desk, or network operations center environment.
• Experience with Linux or Windows administration desired.
• ITIL v3 Foundations certification desired.

Clearance required:

TS/SCI with polygraph.

• Competitive compensation.
• Comprehensive health benefits package and 401(k) retirement plan; employee gym wellness benefit.
• Company‑sponsored continuing education program.
• Paid time off and 11 paid holidays per year; flexible work options.
• Access to corporate facilities including collaborative office space and conference rooms.

Synergy ECP is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected class.