Services Sales Solution Architect - Mulesoft

Job Category

Customer Success

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword – it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.

The Services Sales Solutions Architect Director plays a critical role in the presales process and setting customers up for success by prescriptively shaping, scoping and solutioning applications and functionality leveraging Mule Soft Anypoint and Salesforce related cloud products. This person serves as a trusted technical advisor to Salesforce customers, providing guidance to Sales & Professional Services teams on Mule Soft Anypoint and Data 360 capabilities and level of effort for implementation, bringing synergies across each customer’s implementations, and ensuring project implementations are positioned to deliver the highest levels of customer satisfaction.

They are platform experts who are accountable for the oversight of our technical solution approach, quantifying business value and aiding the sales teams to scope the expected outcomes of the engagement. They are internally and externally recognized as a business contributor, industry and product specialist.

• Correctly scope projects (people, skills, timeframe) to deliver on clients’ requirements
• Bring best practices to each client engagement through deep platform expertise by providing subject matter expertise related to Mule Soft Anypoint products
• Provide oversight and governance for pre‑sales solutioning and architecture on large multi‑cloud implementations
• Positively impact client services renewals by aligning customer success with professional services roadmap
• Align closely with account and services sales team by leading pre‑sales activities such as the development of client‑specific proposals, SOWs, staffing plans, engaging with other SMEs across the organization to gain consensus on an acceptable proposal as necessary
• Successfully manage multiple strategic clients simultaneously
• Be recognized as a valuable and trusted advisor by customers and other members of Salesforce and continue to build a reputation for excellence in professional services
• Inspire people to do the best work of their careers, serving as a multiplier and amplifying knowledge and capability of the team while fostering an inclusive workplace
• Show continued professional growth and development

A successful track record of working effectively in a highly matrixed and fast‑growing organization; skill in correctly sizing and scoping Mule Soft projects; passion for the unique value of professional services in a cloud software company; proven ability to develop customer relationships, understand their businesses, and develop a shared vision for accelerating their success with Salesforce; capability to navigate complex internal and external relationships for win/win outcomes;

ability to partner with customer IT leaders and Salesforce partner leaders to align on technical implementation; deep problem‑solving skills and the ability to solve problems with minimal background and a fast ramp‑up.

• Clearable United States citizen
• 5+ years of direct experience delivering and/or overseeing applicable solutions
• 10+ years of experience delivering consulting services, including team leadership and active involvement in selling professional services through technical solutioning expertise
• 2+ years of sizing and scoping applicable projects
• Mule Soft Certified Platform/Integration Architect certification
• Ability to travel up to 25%

• Proximity to Washington D.C., Maryland, Virginia (DMV)
• Will hold a Mule Soft Certified Platform/Integration Architect certification
• 5+ years operating in major public cloud platforms (AWS, Azure, or GCP) to design hybrid integration patterns and secure connectivity
• Strong hands‑on…