Project Manager, IT Project Manager, IT Support
Listed on 2026-06-21
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IT/Tech
IT Project Manager, IT Support, IT Consultant
Role Overview
The Project Manager serves as the single point of accountability for end-to-end service delivery, transformation execution, and operational performance across a Client Services environment. This role goes beyond traditional project oversight to function as a strategic integrator, aligning Service Desk, Desktop Support, IT Asset Management, and enabling platforms (Service Now and CCaaS) into a unified, high-performing service ecosystem.
What You Will DoDirect and coordinate all operational service towers, lead the evolution from traditional service desk operations to an AI-enabled, omnichannel customer experience model, drive adoption of automation, self-service, and advanced analytics, and ensure alignment between operational delivery and the client’s evolving digital service goals.
Why It Might Be a FitThe ideal candidate will have a minimum of 5 years of experience managing large-scale IT service delivery programs, including Service Desk and End User Support environments, and a proven ability to drive service transformation initiatives, including automation, AI, or customer experience improvements.
Requirements- Minimum 5 years of experience managing large-scale IT service delivery programs
- Minimum 3 years leading complex, multi-team operational environments with 24x7 service delivery
- Demonstrated experience delivering services in Service Now-enabled ITSM environments
- Proven ability to drive service transformation initiatives
- Strong knowledge of ITIL-based service management practices
- Convenience/Concierge
- Development
- Financial Recognition
- Wellness
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