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Lead Tier-1 Service Desk Analyst – DoD Data & AI Ops
Job in
Gaithersburg, Montgomery County, Maryland, 20883, USA
Listed on 2026-06-26
Listing for:
Via Logic LLC
Full Time
position Listed on 2026-06-26
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support
Job Description & How to Apply Below
1) Lead to oversee Tier 1 operations in Gaithersburg, Maryland. Responsibilities include managing a team of analysts, ensuring timely support, and enhancing service delivery. Ideal candidates will have over 12 years of relevant experience and an active TS/SCI clearance. The position emphasizes leading service desk operations in complex environments and collaborating across teams to improve support processes and user satisfaction.
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