Sr. Workday Applications Analyst

Sr. Workday Applications Analyst – HCM Benefits

Exemption Status:
Exempt

Hiring Range: $68,369.60 - $

Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule Details:
Monday through Friday

Scheduled

Hours:

Shift: 1 - Day Shift, 8 Hours (United States of America)

Hours:

40

Cost Center: 99940 - 5953 Business Applications

This position may have a signing bonus available. A member of the Recruitment Team will confirm eligibility during the interview process.

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading‑edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other.

And everyone, in their own unique way, plays an important part, every day.

The Sr. Workday Applications Analyst – HCM Benefits provides advanced expertise in the design, configuration, implementation, and support of Workday Benefits functionality. This role partners with operational stakeholders to ensure accurate, compliant, and efficient benefits processes, while leading work streams, resolving complex system issues, and supporting upgrades and new feature adoption. The analyst serves as a subject matter advisor, facilitates discussions with subject matter experts and vendors, evaluates product capabilities, and develops documentation.

They troubleshoot configuration issues, participate in ticket triage and critical incident response, and maintain strong vendor relationships. The role also mentors junior team members and actively pursues continuous learning to stay current with Workday Benefits enhancements and industry trends.

Collaborates closely with operational stakeholders and is responsible for the selection, development, implementation, testing, documentation, maintenance, and adoption of application software to effectively meet clinical or business information system needs.

• Project and Meeting Leadership:
  • Proactively identifies barriers to completing work and escalates issues with proposed solutions.
  • Attends all required meetings, assumes accountability for assigned follow‑ups and practices closed loop communication.
  • Participates as workstream lead on cross‑functional projects, ensuring tasks are completed within scope and project management guidelines.
  • Runs optimization requests, including scheduling meetings, identifying timelines, and allocating resources.
• Stakeholder Engagement:
  • Develops and maintains partnerships with operational staff, serving as a subject matter advisor for application‑related questions.
  • Leads discussions with subject matter experts, caregivers, and vendors to evaluate, design and configure application features.
• Product Evaluation and Application Support:
  • Attends product demonstrations to assess system functionality against customer requirements and recommends appropriate software solutions.
  • Facilitates application upgrade processes, including recommending new functionalities to operational caregivers.
  • Tests new features and functionalities and develops job aids for customer support and training.
• Issue Investigation and Troubleshooting:
  • Investigates application and system configuration issues to develop and implement effective system fixes.
  • Participates in ticket triage and analysis to determine the appropriate work stream and assist in scoping efforts.
  • Independently troubleshoots application components within server configurations, including system services and interface jobs, and engages other teams as necessary.
  • Effectively participates in critical incident response and escalates appropriately as needed.
• Collaboration and Configuration:
  • Collaborates with subject matter experts, caregivers, and vendors to evaluate and configure application features.
  • Configures application features, security settings, and develops support documentation,…