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Senior End User Support Technician – Tier 3
Job in
Gaithersburg, Montgomery County, Maryland, 20883, USA
Listed on 2026-08-29
Listing for:
Doyon, Limited
Full Time
position Listed on 2026-08-29
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
design Data, Inc. is seeking an experienced End User Support professional to troubleshoot applications, systems access, hardware, software, and networking issues. The role involves onsite client support and acting as an escalation point for Tier 1 and 2 technicians.
You will document and monitor service requests to meet SLAs, provide training, and collaborate with Technical Account Managers and Client Technology Managers on complex cases. A strong customer-service orientation is essential.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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