Yardi Affordable Housing Supervisor

Corporate Full Time $100,000-$125,000 per year Gaithersburg, MD, United States

A growing multifamily affordable housing organization is seeking an experienced
Yardi Affordable Housing Supervisor
to oversee Yardi Voyager Affordable Housing administration, property setup and transitions, technical support, project management, and system optimization.

This is a hands‑on leadership position for an experienced Yardi professional who understands both the
affordable housing and accounting sides of Yardi Voyager
. The successful candidate will serve as a primary Yardi subject matter expert while supervising support resources, managing Yardi projects, and partnering with Accounting, Compliance, Operations, IT, and other departments.

• Serve as a primary subject matter expert for Yardi Voyager Affordable Housing and related applications.
• Provide hands‑on technical and functional troubleshooting for Yardi system issues.
• Administer user accounts, security roles, permissions, property assignments, workflows, scheduled reports, custom menus, and other system configurations.
• Troubleshoot issues involving system configuration, reporting, workflows, integrations, interfaces, and data.
• Support Yardi modules and applications including Voyager Affordable, Rent Café, Procure to Pay, and other implemented Yardi products.
• Serve as an escalation point for complex Yardi issues and coordinate with Yardi Client Support and third‑party vendors as necessary.

• Lead complete Yardi setup, conversion, and implementation of affordable housing properties from initial configuration through go‑live.
• Configure and validate property, building, unit, resident, affordable housing program, subsidy, security, workflow, and reporting requirements.
• Support Yardi configurations for HUD Project‑Based Section 8, LIHTC, layered programs, and other regulated housing programs.
• Partner closely with Accounting to ensure appropriate setup and functionality of the general ledger, accounts receivable, accounts payable, resident ledgers, bank accounts, charge codes, cash receipts, security deposits, subsidy/HAP receivables, and financial reporting.
• Understand how affordable housing activity flows through the resident ledger and accounting system and troubleshoot discrepancies between operational, subsidy, and financial data.
• Validate converted resident, affordable housing, accounting, and financial data during property transitions.
• Conduct pre‑ and post‑go‑live quality‑control reviews to ensure properties are configured accurately and completely.
• Support acquisitions, management transitions, property conversions, and dispositions.
• Oversee the Yardi support‑ticket queue and ensure requests are acknowledged, assigned, prioritized, responded to, documented, and resolved in a timely manner.
• Monitor open, pending, unassigned, unreplied, and aging tickets.
• Troubleshoot and respond directly to complex or escalated Yardi support requests.
• Establish expectations for response times, resolution, escalation, documentation, and customer service.
• Analyze ticket trends and recurring issues to identify root causes and opportunities for system improvements or additional training.
• Monitor ticket volume, aging, response and resolution times, backlog, and other support‑service performance indicators.
• Provide reporting regarding ticket activity, significant system issues, and outstanding items.

• Serve as project manager or technical lead for Yardi implementations, property transitions, system enhancements, new modules, integrations, upgrades, and process‑improvement initiatives.
• Develop and maintain project plans, timelines, milestones, responsibilities, dependencies, testing requirements, and deliverables.
• Coordinate cross‑functional projects involving Accounting, Compliance, Operations, IT, and other stakeholders.
• Manage multiple concurrent Yardi projects and property implementations.
• Identify project risks and delays and proactively drive outstanding items toward completion.
• Coordinate testing, user acceptance, implementation,…