Technology Concierge

Job Description

The Technology Concierge @ The Carnegie is responsible for the daily on-site community support of technology needs to enhance the resident experience. This role will provide administrative assistance, technical support and training primarily for residents on-site for their computing and technology needs. Supports the Community Management Team to meet the community's service standards for residents. This associate will also troubleshoot problem areas (via in-person, remote tools, telephone, or chat) for residents in a timely and accurate fashion and provide end-user assistance where and when required.

• Serve as first point of IT contact for residents.
• Monitor residents' technology needs and requests and respond in a timely manner.
• Manage the process for the intake of technology requests from residents, as well as tracking/ completion of requests and reporting to measure effectiveness and timeliness of response.
• Coordinate programs related to the interests and needs of the current residents and the surrounding community at-large.
• Teach and instruct classes with patience and at the appropriate level.
• Communicate with Service Desk for knowledge sharing and training.
• Develop and maintain effective relationships and two-way communication with residents and families.
• Look for opportunities to exceed resident expectations and enhance resident satisfaction as it relates to their IT needs.
• Support open and honest communication with and between all residents and associates.
• Model high standards of personal appearance and grooming, which includes wearing a name tag when working.
• Look for ways to reduce costs and create efficiency on a daily basis.
• Ensure regulatory compliance and report any issues or concerns immediately.
• Comply at all times with Kisco standards and regulations to encourage safe and efficient property operations.
• Assist with daily IT needs when required.
• May be asked to troubleshoot and assist with associate IT needs on occasion.
• Perform other duties and tasks as assigned or required by the Supervisor.

• Outstanding customer service experience is required.
• Experience as a Desktop Support Analyst/Specialist.
• Experience trouble shooting for various technical applications.
• Solid understanding of hardware and software issues within a managed device environment.
• Demonstrate an active interest in learning new skills and certifications.
• Basic competency in the use of multiple forms of technology, including Microsoft Office applications, internet-based and custom applications.
• Ability to work a flexible schedule, including evenings, nights, weekends and holidays as needed.

• Action Oriented
  - Enjoying working hard and having energy for the job; seizing opportunities.
• Caring
  - Interested in the lives of others; available to listen and ask about the concerns and needs of others.
• Customer Focus
  - Dedicated to meeting the expectations and requirements of internal and external customers, acting with the customer in mind.
• Functional/Technical Skills
  - Having the skills and abilities to do the job at a high level of accomplishment.
• Informing
  - Provides the information people need to know to do their jobs and feel good about being a member of the team.
• Integrity and Trust
  - Seen as a direct, truthful individual; keep confidence; admit mistakes.
• Managing and Measuring Work
  - Clearly assigns responsibility and monitors process, progress, and results.
• Motivating Others
  - Creates a climate in which people want to do their best.
• Organizing
  - Uses resources effectively and efficiently (people, funding, material, support)
• Problem Solving
  - Uses logic and creativity to solve difficult problems and find effective solutions.
• Experienced in working both independently and in a team-oriented, collaborative environment.
• Ability to conform to shifting priorities, demands and timeliness through analytical and problem-solving capability.
• Clear and effective written and verbal communication skills to interact with all levels.
• Approaches all encounters with residents, associates and vendors in a friendly, service-oriented and professional manner.

• Pay: $26-$27/hr DOE
• Healthcare Benefits including Vision & Dental
• Matching 401k
• Paid Time Off
• Rewards and Bonus Opportunities
• Continuous Training and Growth Opportunities

We create a great place to live for our residents and a great place to work for our associates. Kisco Senior Living has been a dynamic, award-winning leader in the senior living industry for the past 30 years.

All offers of employment are subject to satisfying our pre-employment process which includes: successfully passing a drug screen, TB Test and Background Check and additionally(based on state, county or company policies), you may be required to be fully vaccinated for Covid-19.

* Kisco Senior Living is an Equal Opportunity Employer