IT Tech Support Onsite

Job Description

The Resident Technology Support Specialist provides personalized, hands‑on technology support to residents, helping them confidently use and enjoy a wide range of everyday technology. This role combines strong technical skills with exceptional customer service to deliver on‑site troubleshooting, device setup, technology education, and ongoing support. The ideal candidate is patient, approachable, and passionate about helping others navigate technology in a clear and understandable way.

• Provide personalized technology support and troubleshooting for residents.
• Assist with computers, smartphones, tablets, smart TVs, streaming devices, printers, Wi‑Fi, and other connected technology.
• Set up devices, software applications, email accounts, and video conferencing tools.
• Educate residents on cybersecurity, online safety, and best practices for using technology.
• Deliver technology orientation and support for new residents.
• Document service requests and escalte complex issues as needed.
• Communicate technical information in a clear, patient, and easy‑to‑understand manner.
• Conduct occasional group technology training sessions and workshops.

Candidates should have experience supporting a variety of consumer and business technologies, including:

• Windows and macOS operating systems
• iPhone, iPad, Android phones, and tablets
• Smart TVs and streaming devices (Roku, Apple TV, Fire Stick, Chromecast)
• Home Wi‑Fi networks, wireless printers, and Bluetooth devices
• Microsoft Office/Microsoft 365, email applications, and internet browsers
• Password management and basic networking concepts
• Cybersecurity best practices, including virus, malware, and phishing awareness

Experience working with older adults, senior living communities, or the retirement housing industry.

• 1–3 years of desktop support, help desk, or technical support experience preferred.
• Strong customer service and interpersonal skills.
• Ability to explain technology in simple, non‑technical language.
• Patient, courteous, and service‑oriented personality.
• Ability to lift up to 25 pounds when moving or installing equipment.
• Valid driver’s license and reliable transportation if supporting multiple community locations.

• High school diploma or equivalent required.
• Associate degree in Information Technology preferred.

Depending upon the status of the position, Asbury/Thrivewell Tech offers generous benefits including medical, dental, and vision coverage; 401K with match; PTO and paid holidays.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.