Training and Certification Manager (Administrator I

OPEN RECRUITMENT

This is a

This is a position-specific recruitment. The resulting list of eligible candidates will be used to fill this Maryland Transportation Authority (MDTA) position/function only. All interested persons will need to re-apply for any future recruitment conducted for this classification.

The Maryland Transportation Authority (MDTA) owns, operates, and maintains eight major toll facilities comprised of four bridges, two tunnels, and two turnpikes, across the State of Maryland. For over 50 years, the MDTA has provided Maryland's citizens and visitors with safe, secure, and convenient transportation facilities. We are committed to quality and excellence in customer service, and we rely on our organization's values, traditions, and – most importantly – our employees to achieve these goals.

The Training and Certification Manager oversees the management, administration, and compliance assurance of training and certification within the Authority Operations Center (AOC) at MDTA.

• Responsible for the development of training programs, operational/technical certifications, and delivery of standardized training programs;
• Prepare customized programs and author new training materials;
• Train employees on Coordinated Highways Action Response Team (CHART) specific topics including familiarization with applicable custom software and devices, standard operating procedures, traffic incident management duties, and communication protocols;
• Serve as the Project Manager for the CHART Reporting Tool;
• Prepare and monitor the annual training budget by conducting meetings, analyzing data, and estimating program costs;
• Monitor staff work and track AOC’s performance indicators;
• Research new training programs and courses to further develop the AOC workforce;