EHR Application Analyst, Day Shift, Information Technology

Support Center

Adventist Health Care Ambulatory IT Team seeks to hire an experienced EHR Application Analyst I who will embrace our mission to extend God’s care through the ministry of physical, mental and spiritual healing.

• Manage and resolve service requests and incidents that are assigned via the service desk ticketing system. Ensuring to follow standard operating procedures where applicable or defining new SOPs where needed.
• Coordinate second and third level support to resolve issues with the systems vendor.
• Communicate with end users and other team members on issues not resolved within defined service level agreements.
• Complete system modifications or change requests following the change management process.
• Document needs assessments, processes, system requirements, change management, and user training materials to ensure successful communication to both technical team and the end user.
• Perform a variety of routine work within established policies and procedures and receives detailed instructions on new projects and assignments.

• Bachelor’s degree in IT, science or healthcare.
• 1-3 years of experience required. Health care experience is strongly preferred.
• Strong experience with an EHR is also preferred.
• Effective and proactive communication, self-driven and independent with attention to detail.
• Highly organized, critical thinker, and detail-orientated with a fantastic attitude.
• Ability to work well in team-based management approach with excellent interpersonal skills.
• Ability to assume responsibility and exercise authority over assigned work functions.
• Solid understanding of HIPAA.
• Ability to execute in high stress situations.
• Seeks opportunities for learning and improvement.
• Ability to articulate ideas to both a technical and a non-technical audience.

Work Schedule:

Pay Range: $55,982.75 - $81,182.40

If the salary range is listed as $0 or if the position is Per Diem (with a fixed rate), salary discussions will take place during the screening process.

Under the Fair Labor Standards Act (FLSA), this position is classified as:
United States of America (Exempt)

At Adventist Health Care our job is to care for you.

• Work life balance through nonrotating shifts
• Recognition and rewards for professional expertise
• Free Employee parking
• Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire
• Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)
• Paid Time Off
• Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period
• Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance
• Subsidized childcare at participating childcare centers
• Tuition Reimbursement
• Employee Assistance Program (EAP) support

Adventist Health Care is a faith-based organization with over a century of caring for the communities in the Maryland area, and is the largest healthcare provider in Montgomery County.

COVID-19 Vaccination:
Adventist Health Care strongly recommends all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination.

Tobacco and Drug Statement:
Tobacco use is a recognized preventable cause of death. In order to promote and maintain a healthy work environment, Adventist Health Care will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use. Marijuana use will not be accepted as a valid explanation for a positive drug test result.

Adventist Health Care will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and…