Sales Support Specialist

Benefits

• IRA Matching
• Health insurance
• Paid time off
• Profit sharing

Com Tech Systems is a full-service Managed Technology Service Provider delivering customized IT solutions to small and mid-sized organizations throughout Maryland, Northern Virginia, and Washington, DC. We help clients operate more efficiently and securely through proactive IT management, strategic guidance, and responsive support. Our reputation for quality service is built on a team of dedicated professionals committed exceeding expectations and delivering exceptional client experiences.

We are currently seeking a Sales Support Specialist to join our growing team in Gaithersburg, Maryland. This individual will provide administrative and coordination support to the sales team, including quoting, customer follow-up, and maintaining organized processes. You will help ensure smooth handoffs between sales and operations, driving efficiency and delivering a consistent, professional client experience.

The ideal candidate is highly organized, detail-oriented, and an excellent communicator who takes pride in accuracy and follow-through. You should be comfortable managing multiple tasks, meeting deadlines, and maintaining clear communication with both internal teams and clients.

Dependable, proactive, and eager to grow? Join our stable and respected IT company and make an impact.

NOTE: This is an in-office position

I
nterested? Call Courtney at

• Respect: in every relationship
• Accountability:
  Always following through and following up
• Service Excellence:
  Doing "Whatever it Takes" to exceed expectations
• Growth and
  
  Education:
  
  Pursuit of continuous education and professional development
• Team-Oriented:
  Proactive and candid communication builds teamwork and leads to positive change
• Innovation:
  Forward thinking to proactively solve client problems.

To provide customized IT solutions, delivered by knowledgeable and dedicated professionals in order to increase our clients efficiency, security, and profitability.

• Manage leads, create opportunities, and set appointments, ensuring timely follow-up and next steps.
• Monitor sales pipeline, maintain PSA/CRM data, and document all activities, notes, and follow-ups to keep deals moving forward.
• Attend sales meetings, document action items, and assist with agendas and collateral preparation.
• Respond to customer and prospect inquiries, including email campaigns, onboarding, and follow-ups.
• Send follow-up emails, reminders, and updates on behalf of the sales team.
• Create and manage email templates and PSA follow-up activities for stale or lost leads.
• Support one-off sales requests and prepare accurate quotes.
• Assist with marketing initiatives
• Facilitate smooth communication and handoffs between sales, marketing, and service teams.
• Maintain certifications and stay current with industry training.
• Document processes while suggesting improvements.
• Provide superior client and internal communication.
• Assist colleagues as needed.

• High school diploma or higher education.
• 2+ Years of Customer Service or Sales Support
• Strong computer proficiency, including CRM, PSA, and Microsoft Office systems
• Ability to quickly learn new tools, processes, and systems.
• Highly organized and detail-oriented, with the ability to manage multiple priorities and meet deadlines
• Professional, dependable, and able to maintain confidentiality
• Self-motivated, engaged team player with a positive attitude.
• Strong communicator (written and verbal), comfortable handling client interactions by phone

On your cover letter, tell us one professional or personal goal.

• Experience supporting a sales team, preferably in technical or managed services.
• Familiarity with Connect Wise
• Experience with lead generation, appointment setting, or client onboarding.
• Solid understanding of technology.
• Experience working in a small business environment.

Monday - Friday 8am-5pm (with a one-hour lunch break)

• Medical, Dental, Vision, Disability, IRA Match, Industry Certifications