Customer Service Representative - Victor Stanley

Job Category: Sales

Requisition Number: CUSTO
001594

• Posted:
  July 17, 2026
• Full-Time
• Hybrid

Dunkirk, MD 20754, USA

• Pay or shift range: $19 USD to $21 USD. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job‑related reasons.

The Customer Service Representative will work together with the Business Development and the Inside Business Development teams as well as other staff members to grow the existing customer base, create new customer base and meet or exceed sales expectations while increasing customer satisfaction.

• Answer customers' questions about products, prices, availability, and product uses.
• Work with new and existing customers to discuss their needs, and to explain how these needs could be met by specific products.
• Quote prices and other bid specifications.
• Inform customers of estimated delivery schedules, warranties, or other information pertaining to purchased products.
• Collaborate with colleagues to exchange information such as business development strategies and marketing information.
• Follow up on orders and quotes.
• Other duties as assigned.

• Requires an advanced‑related degree or a high school diploma/equivalent with over 2 years of work‑related experience.
• Must have excellent communication and active listening skills with the ability to deal with others in a professional manner.
• Attention to detail is essential.
• Time management with a strong sense of urgency and motivation required.

• Demonstrates proficiency with MS Excel, Word, and Outlook.

• MS Outlook – Intermediate
• Microsoft Power Point – Intermediate
• Excel – Intermediate

Excellent benefits package. Benefits options include paid time off, 11 paid holidays, health (single and family), vision, dental, life, disability, accident, critical illness, hospital indemnity, identity protection, and pet insurance on the first day of full‑time employment. Other options include an education reimbursement, flexible spending account (FSA) and a health savings account (HAS) for eligible employees. A 401(k) plan with employer match available after 60 days of employment.

Play Core and its family of brands considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, or any other legally protected status.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.