Controls Services Account Manager

Responsibilities

• Drive revenue growth by developing, managing, and expanding customer relationships within the building automation and smart‑building technology market.
• Lead consultative engagements to diagnose customer needs, operational pain points, and long‑term building performance goals.
• Educate customers on the benefits of remote monitoring platforms, cloud‑based analytics, AI‑enabled building optimization, and automated fault detection/diagnostics (FDD).
• Develop ROI‑driven proposals that highlight performance improvements, energy savings, and operational efficiencies enabled by AI and remote access tools.
• Guide customers through digital transformation journeys—from legacy systems to modern, connected, intelligent building ecosystems.
• Develop and execute strategic sales plans to expand market presence with end users, building owners, property managers, and targeted prospects.
• Promote and sell service agreements, including remote support and diagnostics, cloud‑based monitoring subscriptions, AI‑driven performance analytics, traditional preventive maintenance programs, and on‑site staffing/outsourcing solutions.
• Manage and grow an assigned portfolio of accounts, ensuring excellent service delivery and long‑term customer satisfaction.
• Collaborate with internal teams to ensure proposed service and technology offerings align with all Havtech offerings to ensure customer needs and technical requirements are satisfied.

• 5+ years of experience in building automation, HVAC controls, smart‑building technology, or related technical industries.
• Proven success in consultative, solution‑oriented selling, ideally involving remote monitoring, digital services, or AI‑driven platforms.
• Strong understanding of BAS, control theory, energy management, and emerging intelligent building technologies.
• Ability to interpret building plans, specifications, and technical requirements.
• Excellent communication, presentation, and relationship‑building skills.
• Self‑motivated and organized with the ability to manage complex sales cycles.
• Valid driver’s license and ability to travel regionally as required.
• Experience selling remote monitoring platforms, cloud analytics, or AI‑based building optimization products.
• Familiarity with major BAS platforms (e.g., Tridium/Niagara, Honeywell, Alerton, Johnson Controls, Siemens).
• Ability to articulate the value of FDD, machine learning, and predictive maintenance technologies to non‑technical and technical audiences.
• Experience working with building owners, facility managers, mechanical contractors, or energy services organizations.