Account Manager

Commercial HVAC | Plumbing | Electrical | Service Sales

Location: Gaithersburg, MD

Department: Service

Grow the Account. Solve the Problem. Keep the Relationship Strong.

We are seeking a Strategic Account Manager to manage key commercial accounts, strengthen long-term customer relationships, and uncover new service and project opportunities.

This role is ideal for someone who combines technical MEP knowledge with strong relationship management and sales instincts
. You will become a trusted resource for customers, helping them solve mechanical, electrical, plumbing, energy, and facility challenges while driving account growth and retention.

• Manage and grow an assigned portfolio of strategic commercial accounts
• Build trusted relationships with facility leaders and key decision-makers
• Identify service, maintenance, retrofit, upgrade, and capital project opportunities
• Develop strategies to increase revenue and customer retention
• Manage contract renewals and reposition service agreements when needed
• Survey HVAC, plumbing, refrigeration, and electrical systems for project opportunities
• Support asset evaluations, capital planning, and energy initiatives
• Partner with Service Managers, sales teams, estimators, and operations
• Assist customers with technical solutions to ongoing system issues
• Maintain a strong pipeline of quotes, renewals, and upcoming opportunities
• Stay connected with customers through regular meetings and industry networking

• Technical knowledge of HVAC, plumbing, refrigeration, or electrical systems
• Experience in technical sales, account management, estimating, service, or a related field
• Strong B2B relationship-building and customer service skills
• Ability to identify customer needs and develop practical solutions
• Strong communication, organization, and analytical skills
• Ability to manage multiple accounts and priorities independently
• Proficiency with Microsoft Office, CRM, and business software
• Comfortable visiting customer facilities, mechanical rooms, rooftops, and active jobsites
• Ability to travel locally as needed

This is a strong opportunity for someone who enjoys becoming the go-to person for their customers
, solving technical problems, and turning strong relationships into long-term business growth.

Build trust. Find solutions. Grow the account.

This job description is intended to describe the primary duties and responsibilities of the position and is not an exhaustive list of all tasks that may be required. Responsibilities may change based on business needs, and employees may be asked to perform additional duties or temporary assignments as necessary.

Employment is at will, and nothing in this job description should be interpreted as a contract of employment.

Reasonable accommodations may be provided to qualified individuals with disabilities to enable them to perform the essential functions of the position.

The company is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, marital status, pregnancy, or any other characteristic protected by applicable federal, state, or local law.