Supervisor - Global Security Operations Center; GSOC)

Job Summary

The Global Security Operations Center (GSOC) Supervisor is responsible for overseeing shift operations within the GSOC and ensuring effective monitoring, analysis, and response to security events and incidents. This role supervises GSOC analysts, ensures adherence to standard operating procedures, and coordinates incident response activities to protect personnel, facilities, assets, and operations.

The GSOC Supervisor provides real-time leadership during incidents, supports intelligence reporting, and ensures accurate documentation and escalation of security events. This position acts as the primary point of contact for GSOC operations during assigned shifts.

• The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified according to business necessity.
• All assigned duties or tasks are deemed to be part of the essential functions unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
• Employees are held accountable for successful job performance. Job performance standards may be documented separately and may include functions, objectives, duties, or tasks not specifically listed herein.
• In performing functions, duties, or tasks, employees are required to know and follow safe work practices and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
• All functions, duties, or tasks are to be carried out in an honest, ethical, and professional manner and are to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.

• Lead day-to-day shift operations in a 24/7 monitoring environment, including conducting shift handovers to ensure continuity between shifts.
• Supervise and support GSOC analysts in the monitoring of alarms, access control systems, and surveillance platforms.
• Evaluate security alerts, incidents, and intelligence reports to determine appropriate response actions, ensuring proper escalation and documentation in the incident management system.
• Coordinate response activities and communication with internal stakeholders (corporate security, facilities, HR, IT) and external agencies as required.
• Monitor threat intelligence feeds, travel risk alerts, and global events that could impact company operations, providing shift briefings and situational awareness updates.
• Ensure adherence to GSOC policies, procedures, and operational protocols, and maintain readiness of all GSOC systems and technology.
• Assist with incident investigations and post-incident reporting.
• Identify operational gaps and recommend improvements to procedures or technology, supporting the GSOC Manager with operational reporting and process improvement initiatives.
• Support training initiatives, assist with onboarding new staff, and mentor GSOC analysts.

Additional qualifications may be specified and receive preference depending upon the nature of the position

• US citizenship preferred
• At least of 21 years of age
• Strong analytical and problem-solving abilities
• Ability to work effectively in a fast-paced operational environment
• Strong written and verbal communication skills
• Ability to maintain confidentiality and handle sensitive information
• Ability to work rotating shifts, including nights, weekends, and holidays
• Ability to obtain and maintain required security clearances or background checks if applicable

• Associate or Bachelor’s degree in Security Management, Criminal Justice, Intelligence Studies, Emergency Management, or a related field preferred
• At least 3–5 years of experience in security operations, GSOC, SOC, or command center environments
• Previous supervisory or team lead experience preferred
• Experience with security monitoring technologies such as video management systems, access control platforms, or incident management software
• Experience with incident response and emergency coordination

Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to any mandatory licensing requirements

• Successful completion of a comprehensive background investigation.
• Clean criminal record consistent with company security policies.
• Ability to pass pre-employment drug screening if required.
• Ability to obtain and maintain any required security clearances or credentials.