Onsite AV Service Technician - Gaithersburg, MD

• Location private,Gaithersburg, MD, 20878,United States
• Employee Type FT Non-Exempt

At M3 Technology Group, we help industry leading organizations connect their teams and customers so they can communicate, defend, save, and educate without technology getting in the way. With our 20-year history and award-winning track record, we are a trusted technology solutions partner.

M3's core values define who we are and how we conduct ourselves as we work together to achieve our purpose. They reflect our culture and commitment to honor our longstanding history of excellence while preparing ourselves to compete in the future.

The Onsite Audio Visual Service Technician is responsible for service calls, end user support, and preventative maintenance for our customers. He/she will troubleshoot, repair, and meet customers’ needs and expectations to support existing systems.

• Answer and resolve service calls to the satisfaction of the customer
• Keeping all company equipment in good shape.
• Test and troubleshoot installed systems for defects.
• Train customers on currently installed projects.
• Perform system software and firmware updates as needed
• Configure AV equipment and control systems as needed, including but not limited to (AMX/Crestron/Extron); DSPs, matrix mixers and switchers; videoconferencing codecs and endpoints (Cisco/Polycom)
• Maintain information including but not limited to documentation, invoices, service summaries, job hours
• Monitor and maintain records of trouble tickets that are reported by customer.
• Provide daily client staff support 9hrs/day (45 hours max/week), 5 days/week, 52 weeks/year
• Deliver Rapid Response Time (